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Forum Discussion
Cannot use Touch ID to unlock new 1Password Safari Extension for iOS or iPadOS
I use an iPhone 8 and iPad Pro 10.5" using the most up to date system and 1Password software. Unfortunately, the new Safari Extension seems extremely buggy and lags.
Most noticeably, when I try to "Lock" and re-login/unlock to the extension the I am unable to type in my master password since the keyboard freezes and doesn't respond. Similarly, when I try to unlock the extension by using Touch ID, the "finger print" icon spins but never brings up an authentication for Touch ID. What's more, if I try to access settings from the safari extension it just opens to a new Safari start page rather than the 1password app.
1Password was working so well on iOS 14 and last iteration, now it is extremely cumbersome to use on mobile/tablet devices. I am wondering if anyone else has had this issue or if this issue could be further investigated and fixed.
1Password Version: 7.8.3
Extension Version: Not Provided
OS Version: iOS 15.0.1
1P_Ben1Password Team
Thank you for taking the time to report the issue. :+1:
Ben
@nnnn959lou771:
I wonder if this might be related to this other discussion you opened, since they are both reporting performance issues. We will have more details once we take a look at your diagnostics report you sent :+1:
