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Forum Discussion

Former Member's avatar
Former Member
2 years ago

Can't disable TouchID

Hi, All of a sudden unlocking with TouchID stopped working for me. I was looking for an answer and the most frequent advice was to disable TouchID integration and enable it again. Unfortunately, I...
macos
1p_jac's avatar
1p_jac
Icon for 1Password Team rank1Password Team
2 years ago

Hi @denisdenis

I apologize for the trouble you're seeing with Touch ID in the 1Password settings on your Mac. I believe I know what's causing this issue and I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here :)