Can't disable TouchID

denisdenis
denisdenis
Community Member
edited September 2023 in Mac

Hi,

All of a sudden unlocking with TouchID stopped working for me. I was looking for an answer and the most frequent advice was to disable TouchID integration and enable it again. Unfortunately, I can't even do it, because the checkbox is disabled.

Just for the clarification, I already tried to disable and enable all of the following checkboxes in my system settings. It didn't help.

What's going on?

1Password Version: 8.10.13
Extension Version: 2.14.1
OS Version: 13.4.1
Browser: Brave

Comments

  • jac.pd_1p
    jac.pd_1p

    Hi @denisdenis

    I apologize for the trouble you're seeing with Touch ID in the 1Password settings on your Mac. I believe I know what's causing this issue and I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    • A link to this thread: https://1password.community/discussion/142255/cant-disable-touchid#latest
    • Your forum username: denisdenis

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here :)

  • denisdenis
    denisdenis
    Community Member

    Hi @jac.pd_1p, I sent an email 1 hour ago, but still have no reply from the BitBot.

  • jac.pd_1p
    jac.pd_1p

    @denisdenis

    It looks like your email went on a journey around our support system but I can confirm it's now with the correct team. We'll reach back out to you soon and keep the conversation in one place, I'm closing this thread.

    ref: UIG-68434-961

This discussion has been closed.