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Forum Discussion
Can't enable Touch ID or Apple Watch, the checkbox just turns off immediately
This discussion was created from comments split from: Unlocking 1Password via Touch ID on macOS doesn't work anymore.
DSA-97977-425
- 1P_Dave
Moderator
Hello jakedeg and Twobelowzero! 👋
I'm sorry that you're not able to turn on Touch ID for 1Password on your Mac. I'd like to ask you to create a diagnostics report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to
support+forum@1password.com.With your email please include:
- A link to this thread: https://1password.community/discussion/147691/cant-enable-touch-id-it-just-turns-off-immediately
- Your forum username:
username - Please do not post your diagnostic report to the forum. This is for your privacy and security.
Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
ref: dev/core/core#31979
Same issue as above - go to click the Touch ID check box, it flickers but won't stay ticked. On the latest version for my machine - 1Password for Mac 8.10.40 81040031, on PRODUCTION channel running on iOS 13.6.9 (22G830). Seems since the last few updates 1PW has become sluggish and now this issue. Touch ID works for opening the mac and its set as per the 1PW instructions.
Similar issue here. I think TouchID stopped working in 1P since I updated my mac to 14.6.1 (23G93). In 1P's Security Settings, TouchID is unchecked and when I try to check it, the check mark input just blinks and the check immediately disappears. Do you need more logs?
