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Forum Discussion
Can't log in even with correct pw
Hi, I have the right password but I can't log in. Can anyone help? ANY idea how to get an actual person at 1PW to help? I've emailed 5 times with no reply. Thanks!
1P_Blake
Community Manager
Community ManagerHey AlishaDas! 👋
I know getting locked out can be stressful, and we definitely want to help. If you’ve emailed us multiple times over the course of a few minutes, just a heads-up that it won’t speed things up—in fact, it can sometimes slow things down as it creates duplicate requests.
We’ve sent a response to your email, so I’d recommend checking your inbox (and spam folder, just in case). If you need further assistance, replying to that email is the best way to keep everything on track.
Let us know if you still need help—we’re happy to assist!
Hi Blake, I replied to your email (that came in SIX HOURS after I emailed you) with all your asked for 2 HOURS AGO. I have the correct PW, log in etc and can NOT get into my account. And STILL NO REPLY from 1 Password after 2 hours. I am now panicking. I have a Teams account and almost NO SUPPORT from 1 Password!!!! How can you mark this as solved? It is FAR from solved! If you're happy to assist, please assist! Please reply or better yet, call me! Thank you
- 1P_Tommy
Moderator
Please continue the discussion via email to prevent duplication of efforts.
I did. Please reply. Surely you can understand this is timely. I've been emailing for TWELVE HOURS now with exactly 2 replies and no solution!!!!
- 1P_Blake
I hear you, and I totally get that this is frustrating. Our team is working actively working on replying to you, and I can assure you that we’re not ignoring you. I know waiting is tough, especially when you need access urgently.
The best way to keep things moving is through email, and I can confirm your request is in progress. I know it’s not the answer you want right now, but we’re on it and will get back to you as soon as possible. I appreciate your patience.
