Forum Discussion

Former Member

4 years ago

Can't log in to the Mac App or Chrome App

I cannot log in to the Mac App or Chrome App. When I try the app just 'shakes' like I have entered an incorrect password. I have a work account and a personal account, and have tried the passwords ...

browser extension

macos

1P_Dave

Moderator

4 years ago

Hello @tob789. I'm sorry to hear that you're having trouble unlocking the 1Password app on your Mac and I'm happy to help.

Your 1Password account password might not unlock the 1Password for Mac app if you have migrated from using a Primary standalone vault and you're now using a 1Password account. The app will always unlock using the password of the first vault added to the app and if the first vault added was a Primary vault or part of an older 1Password account then you'll need to enter that password to unlock the app.

Can you remember if you had a Primary vault and can you try using older passwords to see if they'll unlock the 1Password for Mac app?

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log in to the Mac App or Chrome App","id":"message:49976","revisionNum":1,"repliesCount":1,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:49976"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:49976"},"body@stripHtml({\"truncateLength\":200})":" I cannot log in to the Mac App or Chrome App. When I try the app just 'shakes' like I have entered an incorrect password. \nI have a work account and a personal account, and have tried the passwords ...","body@stringLength":"593","rawBody":"

I cannot log in to the Mac App or Chrome App. When I try the app just 'shakes' like I have entered an incorrect password.
\nI have a work account and a personal account, and have tried the passwords for each.
\nI can log in just fine through the webpage at https://start.1password.com/signin?l=en using the same passwords.

\n\n

1Password Version: 7.8.6
\nExtension Version: 2.0.5
\nOS Version: macOS 11.4
\nSync Type: Not Provided

\n","kudosSumWeight":0,"postTime":"2021-07-19T13:52:30.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:browser extension","text":"browser extension","time":"2025-01-27T11:33:20.668-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:macos","text":"macos","time":"2025-01-27T11:38:42.471-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:49976_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":69},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

\n\n

1Password Version: 7.8.6
\nExtension Version: 2.0.5
\nOS Version: macOS 11.4
\nSync Type: Not Provided

"},"Conversation:conversation:49976":{"__typename":"Conversation","id":"conversation:49976","solved":false,"topic":{"__ref":"ForumTopicMessage:message:49976"},"lastPostingActivityTime":"2021-07-19T14:09:45.000-07:00","lastPostTime":"2021-07-19T14:09:45.000-07:00","unreadReplyCount":1,"isSubscribed":false},"ModerationData:moderation_data:49976":{"__typename":"ModerationData","id":"moderation_data:49976","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:49976_1":{"__typename":"Revision","id":"revision:49976_1","lastEditTime":"2021-07-19T13:52:30.000-07:00"},"ForumReplyMessage:message:49977":{"__typename":"ForumReplyMessage","id":"message:49977","conversation":{"__ref":"Conversation:conversation:49976"},"author":{"__ref":"User:user:55"},"revisionNum":1,"uid":49977,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Can't log in to the Mac App or Chrome App","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:49977"},"parent":{"__ref":"ForumTopicMessage:message:49976"},"body":"

Hello @tob789. I'm sorry to hear that you're having trouble unlocking the 1Password app on your Mac and I'm happy to help.

\n\n

Can you remember if you had a Primary vault and can you try using older passwords to see if they'll unlock the 1Password for Mac app?

","body@stringLength":"703","rawBody":"

Hello @tob789. I'm sorry to hear that you're having trouble unlocking the 1Password app on your Mac and I'm happy to help.

\n\n

Can you remember if you had a Primary vault and can you try using older passwords to see if they'll unlock the 1Password for Mac app?

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