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Former Member's avatar
Former Member
2 years ago

Can't login to 1PW via Safari Extension

Hi This annoying bug has been going on for a while. I can't login via the 1PW safari extension. I need to launch and login via the Mac 1PW desktop app, then I can use 1PW extension in safari. S...
browser extension
steph_giles's avatar
steph_giles
Icon for 1Password Team rank1Password Team
2 years ago

Hey @tlo,

It sounds like 1Password in Safari might be having a hard time connecting with your 1Password app.

From what you said about needing to uninstall the desktop app to uninstall the Safari extension, I'm wondering if you may have an older version of 1Password also installed.

Just so we can rule this out can you open Safari and in the top left hand corner next to the apple choose Safari > Settings and click on the Extensions tab. Do you see '1Password', '1Password for Safari' or both here? Feel free to send a screenshot if it's easier.

Thanks!