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lesster's avatar
lesster
Dedicated Contributor
2 years ago

Can't open 1P Windows Chrome or Firefox

As of this evening, when I try to open 1Password on Windows, on both Chrome and Firefox, the window opens, with the logo, family picture (generic) and a button that says Open 1Password, but clicking ...
windows
AliH1P's avatar
AliH1P
Icon for 1Password Team rank1Password Team
2 years ago

Hey lesster, thanks for the update. I'm glad to hear the issue has been resolved after signing out of your account and rebooting your device.

Do you have any idea how this integration got broken in the first place?

It would be difficult to determine an exact reason without further investigation. If the issue does reoccur, we'll be happy to gather some logs from your device and dig deeper into the issue.

Just FYI, after I logged out of my account in part 1 step 3, some things seemed a bit weird.
There was no option to sign in, only "Sign in to a new account".
a) That must mean "new" as in one I'm not signed into now, but I'm not trying to create a new account.
Just the text "Sign In" would be much clearer,

That's correct, the "Sign in to a new account" refers to signing into an account that is not currently added to 1Password in your browser. I appreciate your feedback here and will pass it along to the relevant team.

b) It was still showing all Settings, and I could change them, which seems weird if I'm not logged in.

This would be the expected behaviour as there are a number of non-account related settings that can be changed without you being signed in.

Let me know if you have any further questions.

Ali