Signing back into the Community for the first time? You'll need to reset your password to access your account.  Find out more.

Forum Discussion

holgr's avatar
holgr
Occasional Contributor
9 months ago

Can't re-enable Touch ID after update to 8.10.36 (81036001)

Hi all!

Apparently 1Password updated itself in the background today on my machine that's running the macOS Sequoia beta. After that update I'm unable to re-enable Touch ID in the app (the checkbox checks itself for a split second, then goes off again). Touch ID worked before, coming from a non-beta-macOS and the previous 1Password beta.

Any ideas? I seem to remember this having been an issue in the past, but I could very well be wrong. :)

1Password Version: 8.10.36 (81036001)
Extension Version: Not Provided
OS Version: macOS 15.0 Beta 1
Browser: Not Provided

betas
  • kop48's avatar
    kop48
    Occasional Contributor
    9 months ago

    I'm also seeing something similar where TouchID gets disabled after an update, but I can manually re-enable it.

  • yuzu's avatar
    yuzu
    New Contributor
    9 months ago

    The diagnostics has been sent, and the support ticket ID is BLC-17871-636

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    9 months ago

    yuzu

    It might be time to get you over to the technical team and let them take a deeper dive. Can you confirm that you've enabled the feature and then entered the password? I feel certain you have done that. I just want to be sure we're on the same page. I'd go ahead and email us using support+forum@1password.com. Be sure to use the email address tied to the account in question.

  • yuzu's avatar
    yuzu
    New Contributor
    9 months ago

    After reset 1Password in Settings, Apple Watch unlock still not working, everytime shows "You need to enter your account password before you can use Apple Watch unlock."

    1Password for Mac 8.10.36 (81036010)

  • holgr's avatar
    holgr
    Occasional Contributor
    9 months ago

    Quick update here: doing an Settings > Advanced > Reset 1Password was so far enough make Touch ID/Apple Watch unlock work again. Hope it sticks. :) Thank you!

  • holgr's avatar
    holgr
    Occasional Contributor
    9 months ago

    And here's the ticket ID:
    TPX-25852-432

  • holgr's avatar
    holgr
    Occasional Contributor
    9 months ago

    Thank you 1P_Tommy, will do that in a bit.

    And to add: sometimes I also get the checkbox for my Apple Watch, sometimes I don't. Same behavior though.