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holgr's avatar
holgr
Occasional Contributor
9 months ago

Can't re-enable Touch ID after update to 8.10.36 (81036001)

Hi all!

Apparently 1Password updated itself in the background today on my machine that's running the macOS Sequoia beta. After that update I'm unable to re-enable Touch ID in the app (the checkbox checks itself for a split second, then goes off again). Touch ID worked before, coming from a non-beta-macOS and the previous 1Password beta.

Any ideas? I seem to remember this having been an issue in the past, but I could very well be wrong. :)

1Password Version: 8.10.36 (81036001)
Extension Version: Not Provided
OS Version: macOS 15.0 Beta 1
Browser: Not Provided

betas
  • Mirv's avatar
    Mirv
    Regular Contributor
    9 months ago

    Hm, this behavior is not consistent. This was happening this morning but not later in the afternoon. I guess I'll wait for it to happen again before submitting a diagnostic.

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    9 months ago

    holgr

    Mirv

    I'd recommend getting you into our support team and let them look at a diagnostics report. Please use the following steps to create a diagnostic report.

    1. Open 1Password.
    2. Press Command and comma (Control and comma on Windows). The 1Password Preferences/Settings will open.
    3. Select Advanced.
    4. Select Send Diagnostics.
    5. Select Reveal to locate the report in your Downloads folder.

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

  • Mirv's avatar
    Mirv
    Regular Contributor
    9 months ago

    Same for me.
    1Password for Mac 8.10.36 (81036011)
    macOS 15.0 Beta (24A5264n)
    Safari 1Password extension 2.25.1