Signing back into the Community for the first time? You'll need to reset your password to access your account.  Find out more.

Forum Discussion

zerolight's avatar
zerolight
New Contributor
10 months ago

Can't Unlock With Apple Watch

I've been using 1Password for years, unlocking with Apple Watch, largely without issue. There was one occasion when I needed to disable and renable Apple Watch unlock in Mac System settings, but in the years I've been using it, it's mostly not been an issue.

Then a couple of months ago it just stopped working. A couple of weeks later I replaced my Watch Series 7 with an Ultra 2, so a completely new device replacing the old one. And it's still the same. I can no longer unlock 1Password with my watch. I've even tried removing and re-adding, but same story. The Watch works just fine for unlocking my Mac, or making Apple Pay Purchases on my Mac, but it will not unlock 1Password. I get a dialog telling me that it is awaiting a response from my watch, but I don't get any notification on my Watch and have to choose to use Account password instead on Mac.

Rebooting doesn't work. Removing and re-adding watch doesn't work. Assistive Touch is NOT enabled.

1Password Version: 8.10.3
Extension Version: Not Provided
OS Version: 14.4.1
Browser: App, Chrome, Vivaldi, Safari

ios
  • mediasconcept's avatar
    mediasconcept
    New Contributor
    10 months ago

    Merci, c'est impeccable, cette procédure fonctionne à merveille. Je pensais que le dysfonctionnement était lié à la mise à jour de Sonoma 14.5, eh bien non.

    Merci,

    Patrice

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    10 months ago

    zerolight

    I'm happy that restarting your Apple Watch resolved the issue. If the problem does come back then let me know. 🙂

    -Dave

  • zerolight's avatar
    zerolight
    New Contributor
    10 months ago

    Hi Dave

    Thanks. I did all of that multiple times. Except that I never tried restarting my watch. Oddly that fixed it. A simple restart this morning without repeating all the other steps. Thanks.

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    10 months ago

    Hello zerolight! 👋

    I'm sorry that you're unable to unlock the 1Password for Mac app using your Apple Watch. Please try these steps in order:

    1. Disable Apple Watch Unlock in 1Password for Mac (1Password > Settings > Security > Uncheck "Apple Watch"). (If you don’t see the Apple Watch option in 1Password then skip this step.)
    2. Disable Apple Watch Unlock for your Mac (In the MacOS menu bar:  > System Settings > Touch ID & Password > Uncheck your Apple Watch under "Use your Apple Watch to unlock your applications and your Mac")
    3. Turn off your Mac.
    4. Restart your Apple Watch: Restart your Apple Watch - Apple Support
    5. Turn on your Mac.
    6. Enable Apple Watch Unlock for your Mac (In the MacOS menu bar:  > System Settings > Touch ID & Password > Check your Apple Watch under "Use your Apple Watch to unlock your applications and your Mac")
    7. Enable Apple Watch Unlock in 1Password for Mac (1Password > Settings > Security > Check "Apple Watch").

    If that still doesn't work then, I'd like to ask you to create a diagnostics report from your Mac: Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave