Cross platform design philosophy

Can someone actually tell me what was missing on Windows versus Mac? For example, the Mac version of the app is missing my favourite feature, type in window, which is now also missing in 1Password 8 currently. I have zero issues with 1Password 7 on Windows. It's snappy, light on memory because it's not friggin Electron, and always defaulted to Windows Hello login very quickly.

@avn Tertius

100% agree - no one is advocating against feature parity, but features don't need to come at the expense of great native, high quality apps. That's the difference.

Tertius I doubt anyone here is against unifying the feature set and I haven't read anything along the lines of "please make all apps for non-Apple platforms less good".

All we ask for is to keep the good and native experience of the true macOS app.
I wouldn't use it but I would hope they would do the same for Windows and Linux too. Windows and Linux users deserve good software that fit's their platform too.

I use the Windows, Chrome and Android apps to - there isn’t 20% less features.

Tertius

You don't understand what I mean with "different". You, on Apple, have 100% of all the tiny features 1Password has to offer. I, on Windows (and on different platforms) have less. I have perhaps 80%. You have more entry sorting criteria, for example. I don't exactly remember what it was, but I think I needed a sort by username - the Apple version supports this as far as I saw this on some screenshot, but the Windows version not. And it's not the same 80% on each platform.

At initial import a few months ago (I'm a new user), I looked for ways to work over all my entries and organize them. I tried to filter duplicates, find and sort by certain criteria. Some demands were better fulfilled by the website, some better by some app. Tags are not supported equally by all platforms. I'm using sub-tags. Some platforms collapse the tags, some not. Collecting items by hierarchical tags is not consistent. I bet on Apple, all the tag handling is perfect. But look at the early access: surprisingly, tags are not collapsible. Hierarchical tags are just indented, but not collapsible.

There are more such surprises in the non-Apple versions of the 1Password apps. This is what I mean with "nuisance" and "different". Since you only use the Apple apps, you never see this, so I understand why you frown upon the early access version. But if 1Password wants to be a universal password manager, it's the right way to go: to unify the feature set, so there are no 1st class (Apple) and 2nd class users (everyone else) users any more. Currently with V7, for me, a Windows user, 1Password has less value than for you, an Apple user. But I'm paying the same subscription, so I'm at a disadvantage.

Tertius

This is a major nuisance

I have to disagree, the fact that they are all different is fantastic, because as they are today, non-beta releases and all, they are good for their own platforms. Wanting something to work the same across different operating systems and platforms is just foolhardy - if you can't adjust then I'd respectfully suggest you need to practice a bit more.

Word doesn't look or feel the same between Windows and macOS - we all accept that it looks, feels and behaves differently based on the platform you're using on it. There are so many examples of this, even Edge doesn't look or feel exactly the same across the different platforms. Expecting things to feel the same across different platforms is just ridiculous.

gussic

Can I ask, seriously, who actually asked for this?

I asked for this. I'm using Windows, Android, the Chrome plugin, and the 1password website. All are different. This is a major nuisance, because it's not the button positions that are different, but they all have a slightly different feature set and a slightly different concept how to operate it. This is driving me nuts.

And, as a Windows user, I learnt (too late) the Apple versions seem to have a larger and much more polished feature set than any of the other apps. As Windows user with 1Password, I clearly chose the wrong password manager, but now that I have the subscription, I'm quite happy to get the features from the Apple versions over to my platforms.

Nhat_Nguyen

1. It is a cross platform application. It wasn't when I started using it in 2007. The reason I have been using it since is the Mac native experience. I don't want a cross platform experience that degrades the Mac user experience in favor of the other platforms. You as a company one took great pride in the quality of your Mac application. Those days seem to be gone.

2. In what way are those apps excellent? I have tried them all. None of them are excellent and none of them feel at home on macOS. In fact, I hate using every single Electron app I have ever tried because they all feel like web apps. Probably because they are. I have in many cases moved to other solutions just so I don't have to use the awful web based apps.

3. So you're basically throwing away your position as the best password manager for Mac users because it's too expensive? What about the users that may move to other solutions now that you don't have an edge over the competition anymore? Many of us use 1Password just because of the great Mac experience. When that's gone features and pricing together with security will be all that's left to compare.

In fact, I liked it much better when you didn't offer apps for other platforms and had all focus on the Mac and iOS side of things. That's when 1Password was at its best.

I hope you will reverse this decision because it's not the right move if you want to stay true to your roots as being the one and only top choice for Mac users.

There are excellent apps that use Electro such as Slack, VS code (One of the best code editors if not the best), Discord, WordPress are just a few of them and the list I believe will keep being bigger over time as more and more apps require to work cross platforms.

These are awful apps, some of which I admittedly do use on a daily basis - but because I have to, not because they're so great (e.g. Slack).

I use a Mac because I care about a consistent user experience across apps, not just within each app across platforms.

There is not enough lipstick you can put on an Electron pig to make that happen. I've been using 1PW8 for a day now, it looks sort of like a Mac app if you squint hard enough, but boy does it start to grate when you try and actually use it :(

Compared to Amazon's Customer Obsession, Agilebits shows a classic example of Self Obsession: the change they made is solely good for themselves, leaving their customer behind.