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Forum Discussion
Unable to find the option to add a family member
Hello, I am the family account manager for my account and I am trying to add a family member and I unable to find the options that appear in the documentation
To add family members to your account:
- Select your account or collection at the top of the sidebar and choose Manage Accounts.
- Select the account you want and choose People, then select Invite People.
- Enter the email addresses for the people you’d like to invite, then select Invite.
I am using the below version on my Mac
1Password for Mac 8.10.60
81060027, on PRODUCTION channel
I have tried the same through a browser with the same result.
What am I missing? Thanks for the help
- 1P_Dave
Moderator
Hello rigolo! 👋
Thanks for reaching out! I understand that you'd like to invite a new family member to 1Password. So that I can better understand the situation, can you please post a screenshot of what you see after you follow these steps:
- Open and unlock the 1Password for Mac desktop app.
- Click your account or collection at the top of the sidebar and click Manage Accounts.
- Select the account you want and choose People.
You can find guidance on how to take a screenshot here: Take a screenshot on your Mac
-Dave
Hi Dave, This is what I see
- 1P_Dave
Thank you for the screenshot. I see that your sign-in address is "my.ent.1Password.com" whereas 1Password Family memberships usually use "my.1Password.com".
So that the team and I can investigate this further, please send an email to support@1Password.com and include a link to this thread. Use the email address associated with your 1Password account. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message. 🙂
-Dave
