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Forum Discussion

mikeho's avatar
mikeho
New Contributor
3 years ago

Ctrl/Cmd-Shift-X doesn't work when 1Password is locked

It seems like since the past few updates, Ctrl/Cmd-Shift-X doesn't work when 1Password is locked. Once it's unlocked, I can use the keyboard shortcut. I've tried this on Mac and ChromeOS with multipl...
browser extension
steph_giles's avatar
steph_giles
Icon for 1Password Team rank1Password Team
3 years ago

Hey @dbertram,

Thanks for this information and I'm sorry for the trouble.

It sounds like the problem lies with the communication between 1Password in your browser and your 1Password desktop app.

If you would like to reinstall the 1Password app and give things another go I'd be happy to help make sure things are working as they should be.

Let us know how you get on!