Does 1Password 8 Open & Fill work on Safari?

@mkenright

Thanks submitting them via email is the correct method. I've removed your email for your privacy. We'll be in touch as soon as possible.

ref: BDE-61467-879

in the meantime I’ll try the support+forum email with a link to this thread

Ok. I did all this and have the console and diagnostics files ready to drop them here, but could not do so. Instead I got a message “File format not allowed.” Can you provide me with an email address that I can send the files to? Just send me an email with your address to my address REMOVED and I will respond with the files attached.
Thanks,

Thanks for getting back to us @mkenright, I'm sorry for the trouble.

I think it would be useful if we could take a closer look at some logs and what may be going wrong.

I'd like to ask you to send over a console log from your browser as well as a diagnostics report:

• Save a console log for 1Password in your browser
• How to send a 1Password diagnostics report

Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thank you!

Joy1P. In answer to your questions. Yes, I am always asked to unlock the extension in Safari though the 1Password app is unlocked. No, I have not always had this as an issue. When I first installed 1Password 2 months ago, the open and fill worked on my Mac. Yes, both apps are installed in my Applications Folder. No other extensions in Safari. No antivirus or anti-malware programs and I do not use a firewall that I know of (I believe Apple has some of these protections built in, but I haven’t added anything else).

Hi @mkenright, sorry to hear that "open and fill" is still not working. I'm curious, are you always asked to unlock the extension in Safari even though the 1Password app is unlocked? Have you always had this issue with 1Password for Safari and the 1Password app?

Additionally, I'd like to ask a few more questions:

• Are the 1Password app and your Safari browser both installed in your /Applications folder?
• Do you have any other extensions installed in Safari? If so, what are they?
• Do you have any anti-virus or anti-malware programs on your computer?
• Do you use a firewall, proxy, or VPN?

Looking forward to hearing from you again!

I did the above and tried to use open and fill. Did not work. I tried it on two different sites and neither worked. Next?

Hey @mkenright,

It sounds like 1Password in your browser may be having a hard time connecting with your 1Password desktop app. Before we go any further can you give these steps a try:

1. Right click the little 1Password icon on the top menu bar of your Mac (where the clock is) and select "Quit".
2. Quit Safari by right clicking its icon in the Dock and selecting "Quit".
3. Open and unlock 1Password.
4. Open Safari and test if it is working properly.
   

Let us know how you get on.

I have read through all the relevant comments from 1Password, and tried to do all the fixes, but I continue to have a problem with 1Password on iMac. I have updated all the software (Ventura 13.4, Safari 16.5, 1Password for Mac 8.10.7) but open and fill still does not work. It gets me to the website log in page, but will not fill in my name and password. Message says unlock 1Password, but 1Password is already open, so I have to (laboriously) copy and paste the name and then the password. I’ve tried this on several sites and the problem seems to apply to all sites I try and log in to. [Working fine on my iPad and iPhone now.]. Can you help me out?

kitester,

On behalf of Tommy, you are most welcome.

Let us know if there is anything else we can help with at all.