Signing back into the Community for the first time? You'll need to reset your password to access your account.  Find out more.

Forum Discussion

zkaps's avatar
zkaps
New Contributor
3 days ago

Enter Password 2X Times...Occasionally

When logging onto 1Password, a member of my 1Password Family has to enter the password twice to unlock it.  The initial password is not rejected as incorrect.  The person simply receives a second req...
windows
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
9 hours ago

Hello zkaps! 👋

I'm sorry that a family member is being prompted to unlock 1Password twice. So that I can better understand the situation, can you tell me the following: 

  1. Does the issue occur when they're unlocking 1Password in the browser or the 1Password for Windows desktop app? Or both?
  2. If they're seeing the issue in the browser then which browser are they using? 
  3. What version of 1Password are they using: 


I look forward to hearing from you.

-Dave