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Forum Discussion
Extension in Edge does not work across multiple browser profiles
I have two profiles configured in Edge - one for personal, and one for work. On the personal profile, the 1Password browser extension connects to the 1Password app correctly. On the work profile, the...
Jack_P_1P Yes, for the working profile, but on the non-working profile(s) I can't get to the settings page. Clicking on the 1Password icon brings up this page: https://agilebits.com/browsers/welcome.html
And there is an error message on that page:
Looking for the 1Password helper
The 1Password helper must be running for the extension to work properly.
Try again Learn More
Couldn’t connect to 1Password
Either the helper is not running, or something is preventing it from communicating with the 1Password browser extension. Follow the simple steps on our support site or contact us.
