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Forum Discussion
Face ID failing and unreliable after update
Apologies if this issue has already been discussed elsewhere but the latest update to 1Password for iOS has introduced a bug where the first Face ID scan will fail when invoking 1P through Password A...
1P_Dave
Moderator
ModeratorHello DalikVee! 👋
I'm sorry that you're running into an issue with Face ID when filling logins into other apps. Our developers are investigating an issue that matches the behaviour that you've reported. So that I can confirm that you're affected by this known issue, I'd like to ask you to create a diagnostics report from your iOS device:
Sending Diagnostics Reports (iOS)
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/143322/face-id-failing-and-unreliable-after-update#latest
- Your forum username:
DalikVee - Please do not post your diagnostic report to the forum. This is for your privacy and security.
Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
ref: dev/core/core#24740
