Apologies if this issue has already been discussed elsewhere but the latest update to 1Password for iOS has introduced a bug where the first Face ID scan will fail when invoking 1P through Password AutoFill Steps to reproduce: - Visit website with a stored login - click 1P suggestion above keyboard - Face ID scan will often fail, prompting for the account password and immediately and produces haptic feedback - Press Face ID icon again and the second scan will usually work fine Minor issue but it is frustrating having this happen at nearly every login Thanks! 1Password Version: 8.10.20 Extension Version: Not Provided OS Version: iOS 17.1.1 Browser: Safari

It is really unfortunate to see this issue hasn’t been resolved nearly two months later. This affects the very basic functionality of the app. The quality decline has been disappointing to see, and is making me considering moving to something different after all these years with 1Password.

Can anyone recommend more reliable alternatives? I haven’t tried others except iCloud Keychain, which I’m seriously contemplating returning to because of the ongoing bugs with 1P. It works perfectly on iOS, but it’s not an amazing experience if you use a browser other than Safari on Mac or Windows (which I do). I’ve been a 1P user on and off for years and it’s a product I want to love, but each update seems to introduce new bugs ever since the release of 1Password 8 (although prior versions weren’t perfect either), which are always reported on this forum and whilst 1P8 has improved massively since launch, it’s still not a “premium” feeling product. I honestly wish I could recommend something else.

Hello everyone! 8.10.22 includes a fix that makes Face ID and Touch ID more reliable but it looks like more work is needed. I've flagged this internally so that our team can get this fixed as soon as possible. For now, if Face ID or Touch ID fails on a first attempt, you'll be able to unlock 1Password by making a second attempt. I'm sorry for the frustration and I appreciate everyone's patience as we work to get this fixed. -Dave ref: dev/core/core#26726

I've remembered your name for many years now. I am always grateful to see the folks who helped shape 1Password into what it is today. You may not have had a physical hand in the process, but your love and passion nudged the team on many fronts. Tries to step around any term like old, etc. 😆 I realize it was over 16 (ish) years ago I found myself stumbling into this community as a user who had just moved to a Mac and also needed a new password manager. Ah, it's been a long and exciting road. I'm grateful to the folks like yourself who have been here along the way. I'm very happy to hear that 1Password has been working for you. Knocks on wood. 🪵

I received a reply. „After some further testing, I've been able to replicate this behaviour on my own device. I've filed a new issue with the development team so that they can continue to investigate and work towards a fix.“

Face ID failing and unreliable after update

davidparke
New Contributor
2 years ago
Glad I’m not alone. Really hoping this is fixed soon. I’ve sat quiet for too long about it.
1P_Dave
Moderator
2 years ago
inter4ever

We're testing a fix in the beta version of 1Password for iOS. Once testing has confirmed that the fix fully resolves the issue, and that there aren't any problems, then we'll include the fix in a stable release as soon as possible.

I'm sorry for the continued trouble.

-Dave
inter4ever
New Contributor
2 years ago
This bug is unfortunately still happening. It even occurred while I was logging in to post this. Funny enough the bug even exists on the Vision Pro with Optic ID. Also FYI, the Safari extension is very glitchy in Safari on the Vision Pro, but that’s a separate issue.
1P_Tommy
Moderator
2 years ago
Thanks.
bm206
Occasional Contributor
2 years ago
I'm not part of the beta.
1P_Tommy
Moderator
2 years ago
bm206

If you're part of the beta please let us know how it goes.
bm206
Occasional Contributor
2 years ago
Problem should be fixed in beta released today. I hope it worked and the fix is coming to the stable version in the next days.
1P_Dave
Moderator
2 years ago
@Postmaster

I'm sorry that you're running into the same issue and for the inconvenience. Our developers have finished coding a fix for the issue and we're currently testing it internally. If internal testing goes well then the fix will be introduced to the beta and then the production version as soon as possible.

Please continue to keep 1Password for iOS updated so that you receive the fix as soon as it is available.

-Dave
janxb
New Contributor
2 years ago
Don’t worry, your name will be added to the bug tracker and until end of 2024 there will be a fix from the developers.

But always remember: if Face ID or Touch ID fails on a first attempt, you can still unlock 1Password using Face ID or Touch ID by making a second attempt as noted earlier in the thread.
Former Member
2 years ago
Since iOS 17 I also have this issue. Now I have iOS 17.3 and iPhone 13 mini.