Apologies if this issue has already been discussed elsewhere but the latest update to 1Password for iOS has introduced a bug where the first Face ID scan will fail when invoking 1P through Password AutoFill Steps to reproduce: - Visit website with a stored login - click 1P suggestion above keyboard - Face ID scan will often fail, prompting for the account password and immediately and produces haptic feedback - Press Face ID icon again and the second scan will usually work fine Minor issue but it is frustrating having this happen at nearly every login Thanks! 1Password Version: 8.10.20 Extension Version: Not Provided OS Version: iOS 17.1.1 Browser: Safari

It is really unfortunate to see this issue hasn’t been resolved nearly two months later. This affects the very basic functionality of the app. The quality decline has been disappointing to see, and is making me considering moving to something different after all these years with 1Password.

Can anyone recommend more reliable alternatives? I haven’t tried others except iCloud Keychain, which I’m seriously contemplating returning to because of the ongoing bugs with 1P. It works perfectly on iOS, but it’s not an amazing experience if you use a browser other than Safari on Mac or Windows (which I do). I’ve been a 1P user on and off for years and it’s a product I want to love, but each update seems to introduce new bugs ever since the release of 1Password 8 (although prior versions weren’t perfect either), which are always reported on this forum and whilst 1P8 has improved massively since launch, it’s still not a “premium” feeling product. I honestly wish I could recommend something else.

Hello everyone! 8.10.22 includes a fix that makes Face ID and Touch ID more reliable but it looks like more work is needed. I've flagged this internally so that our team can get this fixed as soon as possible. For now, if Face ID or Touch ID fails on a first attempt, you'll be able to unlock 1Password by making a second attempt. I'm sorry for the frustration and I appreciate everyone's patience as we work to get this fixed. -Dave ref: dev/core/core#26726

I've remembered your name for many years now. I am always grateful to see the folks who helped shape 1Password into what it is today. You may not have had a physical hand in the process, but your love and passion nudged the team on many fronts. Tries to step around any term like old, etc. 😆 I realize it was over 16 (ish) years ago I found myself stumbling into this community as a user who had just moved to a Mac and also needed a new password manager. Ah, it's been a long and exciting road. I'm grateful to the folks like yourself who have been here along the way. I'm very happy to hear that 1Password has been working for you. Knocks on wood. 🪵

I received a reply. „After some further testing, I've been able to replicate this behaviour on my own device. I've filed a new issue with the development team so that they can continue to investigate and work towards a fix.“

Face ID failing and unreliable after update

1P_Dave
Moderator
2 years ago
@andygoldstein, @Taolin, and gcamp

I'm sorry that you're also affected, I've added your reports to our internal tracker.

-Dave

ref: dev/core/core#26726
gcamp
New Contributor
2 years ago
An other +1
Former Member
2 years ago
+1 here 😔
Former Member
2 years ago
I'm also hitting this issue

-Andy
1P_Tommy
Moderator
2 years ago
I've remembered your name for many years now. I am always grateful to see the folks who helped shape 1Password into what it is today. You may not have had a physical hand in the process, but your love and passion nudged the team on many fronts.

Tries to step around any term like old, etc. 😆 I realize it was over 16 (ish) years ago I found myself stumbling into this community as a user who had just moved to a Mac and also needed a new password manager. Ah, it's been a long and exciting road. I'm grateful to the folks like yourself who have been here along the way. I'm very happy to hear that 1Password has been working for you. Knocks on wood. 🪵
Fooligan
Contributor
2 years ago
1P_Tommy thank you!

I have been quiet on here for a while. Just busy with life and work. 1Password has been rock solid for me otherwise.
1P_Tommy
Moderator
2 years ago
Fooligan

Nice to see you around. It may be that our paths have just not crossed. I'll get your report added. My apologies for the trouble.
Fooligan
Contributor
2 years ago
I have been having the same issue as everyone else. It also crops up when I sign in with a passkey on a different device through a QR code. You go through the awkward process of scanning QR codes on with your phone for it to fail after a Face ID scan. You then have to start the QR code process over.
1P_Dave
Moderator
2 years ago
Edison517

I'm sorry that you're also affected, I've let our developers know.

-Dave
Edison517
New Contributor
2 years ago
Adding to this thread; I've been having the initial FaceID failure for a while now on my iPhone 12 Pro, iOS 17.2.1 w/1P v8.10.23 (81023003). Looking forward to a fix soon!