Apologies if this issue has already been discussed elsewhere but the latest update to 1Password for iOS has introduced a bug where the first Face ID scan will fail when invoking 1P through Password AutoFill Steps to reproduce: - Visit website with a stored login - click 1P suggestion above keyboard - Face ID scan will often fail, prompting for the account password and immediately and produces haptic feedback - Press Face ID icon again and the second scan will usually work fine Minor issue but it is frustrating having this happen at nearly every login Thanks! 1Password Version: 8.10.20 Extension Version: Not Provided OS Version: iOS 17.1.1 Browser: Safari

It is really unfortunate to see this issue hasn’t been resolved nearly two months later. This affects the very basic functionality of the app. The quality decline has been disappointing to see, and is making me considering moving to something different after all these years with 1Password.

Can anyone recommend more reliable alternatives? I haven’t tried others except iCloud Keychain, which I’m seriously contemplating returning to because of the ongoing bugs with 1P. It works perfectly on iOS, but it’s not an amazing experience if you use a browser other than Safari on Mac or Windows (which I do). I’ve been a 1P user on and off for years and it’s a product I want to love, but each update seems to introduce new bugs ever since the release of 1Password 8 (although prior versions weren’t perfect either), which are always reported on this forum and whilst 1P8 has improved massively since launch, it’s still not a “premium” feeling product. I honestly wish I could recommend something else.

Hello everyone! 8.10.22 includes a fix that makes Face ID and Touch ID more reliable but it looks like more work is needed. I've flagged this internally so that our team can get this fixed as soon as possible. For now, if Face ID or Touch ID fails on a first attempt, you'll be able to unlock 1Password by making a second attempt. I'm sorry for the frustration and I appreciate everyone's patience as we work to get this fixed. -Dave ref: dev/core/core#26726

I've remembered your name for many years now. I am always grateful to see the folks who helped shape 1Password into what it is today. You may not have had a physical hand in the process, but your love and passion nudged the team on many fronts. Tries to step around any term like old, etc. 😆 I realize it was over 16 (ish) years ago I found myself stumbling into this community as a user who had just moved to a Mac and also needed a new password manager. Ah, it's been a long and exciting road. I'm grateful to the folks like yourself who have been here along the way. I'm very happy to hear that 1Password has been working for you. Knocks on wood. 🪵

I received a reply. „After some further testing, I've been able to replicate this behaviour on my own device. I've filed a new issue with the development team so that they can continue to investigate and work towards a fix.“

Face ID failing and unreliable after update

Former Member
2 years ago
I am also experiencing this issue. It is really disappointing that a bug like this is permitted on such a “premium” password manager and, when reported, takes so long to be addressed. Can anyone recommend more reliable alternatives?
AMonitorDarkly
Super Contributor
2 years ago
This issue only just started occurring for me after the latest update. Please tell the devs that they’re moving in the wrong direction here.
1P_Dave
Moderator
2 years ago
bm206

Thank you for sharing with the community. Hopefully our development team can resolve this issue soon.

-Dave
bm206
Occasional Contributor
2 years ago
I received a reply.
„After some further testing, I've been able to replicate this behaviour on my own device. I've filed a new issue with the development team so that they can continue to investigate and work towards a fix.“
1P_Dave
Moderator
2 years ago
DalikVee

I'm sorry that you're also affected. Based on the diagnostics reports sent in by other folks, we've opened a new issue for this with our development team and the team is investigating. Hopefully a permanent fix is released in a future update soon.

-Dave

ref: dev/core/core#26726
DalikVee
Occasional Contributor
2 years ago
Hi

Can confirm this has not been fixed with the latest update, despite working as expected initially.

Thanks
1P_Dave
Moderator
2 years ago
janxb

Thank you, one of my colleagues will send you a reply as soon as possible.

-Dave
janxb
Occasional Contributor
2 years ago
[#YNC-46134-599]
1P_Dave
Moderator
2 years ago
bm206

Thank you for posting the Support ID! The team will review your diagnostics report and get back to you as soon as possible. 🙂

-Dave
bm206
Occasional Contributor
2 years ago
[#XRE-43521-967]
Here is my Support id number.