Apologies if this issue has already been discussed elsewhere but the latest update to 1Password for iOS has introduced a bug where the first Face ID scan will fail when invoking 1P through Password AutoFill Steps to reproduce: - Visit website with a stored login - click 1P suggestion above keyboard - Face ID scan will often fail, prompting for the account password and immediately and produces haptic feedback - Press Face ID icon again and the second scan will usually work fine Minor issue but it is frustrating having this happen at nearly every login Thanks! 1Password Version: 8.10.20 Extension Version: Not Provided OS Version: iOS 17.1.1 Browser: Safari

It is really unfortunate to see this issue hasn’t been resolved nearly two months later. This affects the very basic functionality of the app. The quality decline has been disappointing to see, and is making me considering moving to something different after all these years with 1Password.

Can anyone recommend more reliable alternatives? I haven’t tried others except iCloud Keychain, which I’m seriously contemplating returning to because of the ongoing bugs with 1P. It works perfectly on iOS, but it’s not an amazing experience if you use a browser other than Safari on Mac or Windows (which I do). I’ve been a 1P user on and off for years and it’s a product I want to love, but each update seems to introduce new bugs ever since the release of 1Password 8 (although prior versions weren’t perfect either), which are always reported on this forum and whilst 1P8 has improved massively since launch, it’s still not a “premium” feeling product. I honestly wish I could recommend something else.

Hello everyone! 8.10.22 includes a fix that makes Face ID and Touch ID more reliable but it looks like more work is needed. I've flagged this internally so that our team can get this fixed as soon as possible. For now, if Face ID or Touch ID fails on a first attempt, you'll be able to unlock 1Password by making a second attempt. I'm sorry for the frustration and I appreciate everyone's patience as we work to get this fixed. -Dave ref: dev/core/core#26726

I've remembered your name for many years now. I am always grateful to see the folks who helped shape 1Password into what it is today. You may not have had a physical hand in the process, but your love and passion nudged the team on many fronts. Tries to step around any term like old, etc. 😆 I realize it was over 16 (ish) years ago I found myself stumbling into this community as a user who had just moved to a Mac and also needed a new password manager. Ah, it's been a long and exciting road. I'm grateful to the folks like yourself who have been here along the way. I'm very happy to hear that 1Password has been working for you. Knocks on wood. 🪵

I received a reply. „After some further testing, I've been able to replicate this behaviour on my own device. I've filed a new issue with the development team so that they can continue to investigate and work towards a fix.“

Face ID failing and unreliable after update

1P_Dave
Moderator
2 years ago
bm206 and janxb

I'm sorry that you're both still seeing the issue. So that we can investigate further, I'd like to ask you to create a diagnostics report from your iOS device:

Sending Diagnostics Reports (iOS)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

A link to this thread: https://1password.community/discussion/143322/face-id-failing-and-unreliable-after-update

Your forum username: username

Please do not post your diagnostic report to the forum. This is for your privacy and security.

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave
janxb
Occasional Contributor
2 years ago
Same for me. Re-adding 1PW as password handling app temporary fixed it, but 30 minutes later it’s back to being broken again.
bm206
Occasional Contributor
2 years ago
Update from yesterday didn't solve the problem for me ;-(
1P_Dave
Moderator
2 years ago
parthp and jaycray

I'm sorry that you're both also running into the issue. We're currently testing a fix in the beta version. As soon as testing is complete, and we've verified that there are no issues with the fix, it will be included in an update to the stable app.

For now, tapping on the Face ID icon and then using Face ID a second time will allow you to unlock 1Password if Face ID fails the first time.

-Dave
jaycray
New Contributor
2 years ago
Add me to the list, same issue on 17.1.2.
parthp
New Contributor
2 years ago
I’m having same issue. Any update on fix?
1P_Dave
Moderator
2 years ago
@Bostafari

I'm sorry that you're also seeing the same issue, I've passed along your report internally.

Thanks for your interest in helping us test the beta version! Apple's TestFlight only allows for a limited number of seats. However, inactive users do get removed from time to time and I encourage you to try to join the TestFlight beta again in the future.

If testing of the fix goes well in the beta, it will be included in the production version with a future update. I don't have an ETA on when this will be.

-Dave
Former Member
2 years ago
1P_Dave I'm experiencing the same issue. It looks like you've already released a fix for the beta version (8.10.22-21), but the TestFlight beta is "full". Can you advise if you'll be opening to allow more users to join the beta anytime soon, and when this fix may be released to production?
1P_Dave
Moderator
2 years ago
lsibilla and @William1P

I'm sorry that you're both also affected, our developers are working on a fix which we hope to release soon. For the time being, when Face ID fails, tapping on the Face ID icon and then using Face ID a second time will allow you to unlock 1Password.

I've added both of your reports to the internal work item open for the issue.

-Dave

ref: dev/core/core#24740
Former Member
2 years ago
Same problem here, same device/OS details.