Apologies if this issue has already been discussed elsewhere but the latest update to 1Password for iOS has introduced a bug where the first Face ID scan will fail when invoking 1P through Password AutoFill Steps to reproduce: - Visit website with a stored login - click 1P suggestion above keyboard - Face ID scan will often fail, prompting for the account password and immediately and produces haptic feedback - Press Face ID icon again and the second scan will usually work fine Minor issue but it is frustrating having this happen at nearly every login Thanks! 1Password Version: 8.10.20 Extension Version: Not Provided OS Version: iOS 17.1.1 Browser: Safari

It is really unfortunate to see this issue hasn’t been resolved nearly two months later. This affects the very basic functionality of the app. The quality decline has been disappointing to see, and is making me considering moving to something different after all these years with 1Password.

Can anyone recommend more reliable alternatives? I haven’t tried others except iCloud Keychain, which I’m seriously contemplating returning to because of the ongoing bugs with 1P. It works perfectly on iOS, but it’s not an amazing experience if you use a browser other than Safari on Mac or Windows (which I do). I’ve been a 1P user on and off for years and it’s a product I want to love, but each update seems to introduce new bugs ever since the release of 1Password 8 (although prior versions weren’t perfect either), which are always reported on this forum and whilst 1P8 has improved massively since launch, it’s still not a “premium” feeling product. I honestly wish I could recommend something else.

Hello everyone! 8.10.22 includes a fix that makes Face ID and Touch ID more reliable but it looks like more work is needed. I've flagged this internally so that our team can get this fixed as soon as possible. For now, if Face ID or Touch ID fails on a first attempt, you'll be able to unlock 1Password by making a second attempt. I'm sorry for the frustration and I appreciate everyone's patience as we work to get this fixed. -Dave ref: dev/core/core#26726

I've remembered your name for many years now. I am always grateful to see the folks who helped shape 1Password into what it is today. You may not have had a physical hand in the process, but your love and passion nudged the team on many fronts. Tries to step around any term like old, etc. 😆 I realize it was over 16 (ish) years ago I found myself stumbling into this community as a user who had just moved to a Mac and also needed a new password manager. Ah, it's been a long and exciting road. I'm grateful to the folks like yourself who have been here along the way. I'm very happy to hear that 1Password has been working for you. Knocks on wood. 🪵

I received a reply. „After some further testing, I've been able to replicate this behaviour on my own device. I've filed a new issue with the development team so that they can continue to investigate and work towards a fix.“

Face ID failing and unreliable after update

1P_Dave
Moderator
2 years ago
inter4ever and DalikVee

I'm sorry for the delay in resolving this issue, the holiday period can sometimes slow things down. Our developers are actively working on this and I hope to have more news to share soon.

For now, if Face ID or Touch ID fails on a first attempt, you can still unlock 1Password using Face ID or Touch ID by making a second attempt as noted earlier in the thread.

-Dave

ref: dev/core/core#26726
DalikVee
Occasional Contributor
2 years ago
It is pretty disappointing for a premium service from a company who I’ve always regarded as the biggest name in password management. Of course every app has bugs from time to time, but with 1P it’s near constant.
inter4ever
New Contributor
2 years ago
It is really unfortunate to see this issue hasn’t been resolved nearly two months later. This affects the very basic functionality of the app. The quality decline has been disappointing to see, and is making me considering moving to something different after all these years with 1Password.
1P_Dave
Moderator
2 years ago
RealmOfLight

Thank you for reporting the issue, I've let the team know that you're affected as well. 🙂

-Dave
RealmOfLight
New Contributor
2 years ago
Glad to see I’m not alone. It’s great to know the development team is actively looking into a fix. Best of luck.
1P_Tommy
Moderator
2 years ago
Noted BramBE I apologize for the trouble.

ref: dev/core/core#26726
BramBE
Occasional Contributor
2 years ago
Hi Dave,

Thanks for the update.
I just wanted to add my voice to this issue since I’ve been experiencing the same issue.

Hoping it will be solved soon.

Thanks
bugwhat
New Contributor
2 years ago
I repeat.
The face I.D. is more sensitive because of a recent update to iOS I think, so do not block it with your finger and look at the camera at the top or if you got one of the later iPhones look with your eyes at the Dynamic Island when you open your device or 1Password and it will open almost every time.
At least it does for me.
Look with your eyes!
1P_Dave
Moderator
2 years ago
Hello everyone! 8.10.22 includes a fix that makes Face ID and Touch ID more reliable but it looks like more work is needed.

I've flagged this internally so that our team can get this fixed as soon as possible. For now, if Face ID or Touch ID fails on a first attempt, you'll be able to unlock 1Password by making a second attempt.

I'm sorry for the frustration and I appreciate everyone's patience as we work to get this fixed.

-Dave

ref: dev/core/core#26726
DalikVee
Occasional Contributor
2 years ago

Can anyone recommend more reliable alternatives?

I haven’t tried others except iCloud Keychain, which I’m seriously contemplating returning to because of the ongoing bugs with 1P. It works perfectly on iOS, but it’s not an amazing experience if you use a browser other than Safari on Mac or Windows (which I do).

I’ve been a 1P user on and off for years and it’s a product I want to love, but each update seems to introduce new bugs ever since the release of 1Password 8 (although prior versions weren’t perfect either), which are always reported on this forum and whilst 1P8 has improved massively since launch, it’s still not a “premium” feeling product. I honestly wish I could recommend something else.