. I have upgraded to 1Password 8 for Mac. Yesterday I had to re-set my iPhone settings and since then I cannot use Face ID to open 1Password. I have re-installed the 1Password app, checked to make sure 1Password is approved for using Face ID on my phone. Can you advise? 1Password Version: 1Password for Mac 8.8.0 Extension Version: Not Provided OS Version: iOS 15.6 Browser:_ Safari Referrer: forum-search:face recognition not working

Hi Jack_P_1P First things first, I couldn’t agree more that the mitigation you provided is not the ideal solution. Factory reset, a device independently if is a iPhone or iPad, just because of a single app is unacceptable. The amount of time it takes to restore a iCloud backup can be significant if the user have a lot of apps installed like myself. I recently downgraded to 1Password 7, and the Face ID is working as is should be. Seems to me that the problem is not your devices, but in this new version of 1Password or maybe is a undisclosed bug in iOS or iPadOS, because of the variety of devices affected.

Jack_P_1P "After performing these steps, the other important thing to do is to avoid using any options from the Transfer or Reset iPhone menu in Settings > General. We've found that using Reset All Settings may be linked to this issue." as above.. this is also not acceptable. I should be able to reset my device settings anytime I want, without having to worry that an app will then stop working. For MONTHS 1password has failed to properly acknowledge and explain why the current "stable" app doesn't work with FaceID. You should be considering crediting all your users for the months you have been deficient in acknowledging, explaining and resolving a very BASIC feature you advertise that is not working for MANY users.

Took nearly a month since the first post for 1Password staff to reply.. I'm a little shocked at what is going on at 1password. I've tried support via email as well, they. didn't even know about this issue.. yet here on the community.. it's everywhere. It's acknowledged by 1password staff on reddit.. but only a few weeks ago.. and nothing since then. No blog post. No support article. No note in the app store. Do you see why we are frustrated Jack_P_1P ?

Hi @kyswisher: To confirm, are you running into trouble with using Face ID on your iPhone to unlock 1Password for iPhone? If so, which version of 1Password do you have on your iPhone, 1Password 7 or 1Password 8? Let me know! Jack

Hi, I think I might have seen some comments on this on another thread, but I wanted to log this on a separate thread. Sometimes Face ID works just fine when opening the app, but every so often it seems to fail randomly and then immediately require the Master Password. What's odd about these Face ID failures is that they shouldn't be failures...I am looking at the phone with clear line of sight and it just fails and then requires a Master Password. It's inconsistent, but happens at least a few times a day as I'm using the app. I just want to be clear it's not because I'm looking at the phone wrong...it's like the connection between Face ID and 1Password doesn't work sometimes. thanks 1Password Version: 8 Extension Version: Not Provided OS Version: Not Provided Browser:_ Not Provided

Face ID Not Working [Fixed. Please see the approved answer for details.]

Former Member
3 years ago
PappJo I just tried to work around the problem by turning off Face ID and changing the setting to two weeks. I closed the app and reopened it and I still had to enter my password. I'm going to reboot my phone for the hundredth time.
Former Member
3 years ago
PappJo - Thank you. It didn't solve the problem because I found the settings and I had it set to 30 days. The upper left tiny icon is a picture of my dog. I didn't even think to tap on it.
Former Member
3 years ago
When I launch the app on my phone at the very top of the screen on the left is a generic little man icon. If you tap that then a drop down menu appears with Settings in the list. Tap that and the next screen is as shown below. Tap Security and you can set your Face ID intervals.
Former Member
3 years ago
Pappjo I can't find where those settings are. Please see my screen shot. And thank you for the super fast reply! Now I can't seem to upload a picture. I'll try to describe it. The bottom of the app has the home icon, vault, icon, search icon, and watch tower icon. The top of the app doesn't have anything I can tap on. Are you able to send me a screenshot of your iPhone app where the setting is please? Thank you.
Former Member
3 years ago
Tap your icon, Settings/Security/Face ID interval. I do have mine set to 2 weeks and it has been adhering to that schedule with no issues.
Former Member
3 years ago
Where to update the setting for leaving 1Password signed in
on my iPhone so I don't have to keep logging in? I am part of the group of use is who Face ID is not working for.

iPhone 14 Pro Max with iOS 16.2. Where is the setting to keep me signed in for two weeks in the iPhone 1Password app version 8?

1Password Version: 8
Extension Version: Not Provided
OS Version: iOS 16.2
Browser:_ Not Provided
Former Member
3 years ago
I've had the same issue on my iPhone 14 Pro Max with iOS 16.2. I can't find where the setting is to keep me signed in for two weeks. Does anyone know where it is on the iPhone 1Password app version 8?
Former Member
3 years ago
It's getting really ridiculous how this topic is being ignored by support... My subscription is about to expire, Bitwarden is already waiting...
Former Member
3 years ago
@pappjo what version of 1PW are you using?
Former Member
3 years ago
Any update on this? Really disappointed to see that this issue has been going on since August. I just had to reset my iPhone settings today and am now experiencing this bug on my iPhone 14 Pro Max on iOS 16.2. 1Password 8.9.7

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Face ID Not Working [Fixed. Please see the approved answer for details.]

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