Face ID Not Working [Fixed. Please see the approved answer for details.]

@kurious (Me again!)

Yes, the fix for this issue will be included in the next update.

Hi, Grey,

I've tried various settings in both of those to work around the "Face ID doesn't work on the iPhone".

I was told they have a fix that will be released in the next update.

Thank you.

Hi there @kurious

You can set "Auto-lock on exit" to a maximum of 8 hours in the Security section of 1Password's Settings on your iPhone. The 2 weeks you mentioned refers to how long Face ID or Touch ID would work before prompting you for your account password as a reminder. It can be set to 2 weeks, 30 days, or Never, but won't have any impact in keeping 1Password unlocked.

Please let me know if you have any questions, or would like any further help. :)

— Grey

@pappjo you haven’t answered my question about which iOS version you are using on your device.
BTW, I have never reset my iPhone, I have rebooted it to ensure the removal of an app is completely removed or to reset my cellular network.

Fair enough. I create enough problems on my own. Ha ha ha🤣🤣🤣

Removing a vault is something I’m vaguely aware of but I don’t want to create a problem for you. Hopefully they’ll get back to you soon.

PappJo Do you know this answer because I can't get a response to my other question please. How do I remove an empty vault from 1Password 8 for iOS on my iPhone.

By the way, I changed the time between having to enter passwords and it didn't help. I also got an email from Support stating that they have a fix and it will be in the next update.

I didn't reset anything. I just shut it down but it didn't help. I don't have this problem on my iPad mini 5. I have the iPhone set to ask for the password after two weeks, but I'm prompted immediately to enter it. I decided to turn Face ID back on. No change.

We just missed each others posts. Good luck. You may have this bug for some reason.

I haven’t personalized mine yet!😃 But try changing that interval. There were previous reports that the 2 week setting wasn’t being adhered to and some got it to work by changing that to one week. Maybe the 30 days creates some issue. So far 2 weeks works on both my phone and ipad. And whatever you do don’t reset all settings on your phone, that seems to be the common factor in almost all these complaints. I’ve never done that on any device and have not had any such issue with 1PW. Although I waited quite a while to migrate to 1PW 8 because of reading through these complaints. But I’ve had no problems since doing so.