. I have upgraded to 1Password 8 for Mac. Yesterday I had to re-set my iPhone settings and since then I cannot use Face ID to open 1Password. I have re-installed the 1Password app, checked to make sure 1Password is approved for using Face ID on my phone. Can you advise? 1Password Version: 1Password for Mac 8.8.0 Extension Version: Not Provided OS Version: iOS 15.6 Browser:_ Safari Referrer: forum-search:face recognition not working

Hi Jack_P_1P First things first, I couldn’t agree more that the mitigation you provided is not the ideal solution. Factory reset, a device independently if is a iPhone or iPad, just because of a single app is unacceptable. The amount of time it takes to restore a iCloud backup can be significant if the user have a lot of apps installed like myself. I recently downgraded to 1Password 7, and the Face ID is working as is should be. Seems to me that the problem is not your devices, but in this new version of 1Password or maybe is a undisclosed bug in iOS or iPadOS, because of the variety of devices affected.

Jack_P_1P "After performing these steps, the other important thing to do is to avoid using any options from the Transfer or Reset iPhone menu in Settings > General. We've found that using Reset All Settings may be linked to this issue." as above.. this is also not acceptable. I should be able to reset my device settings anytime I want, without having to worry that an app will then stop working. For MONTHS 1password has failed to properly acknowledge and explain why the current "stable" app doesn't work with FaceID. You should be considering crediting all your users for the months you have been deficient in acknowledging, explaining and resolving a very BASIC feature you advertise that is not working for MANY users.

Took nearly a month since the first post for 1Password staff to reply.. I'm a little shocked at what is going on at 1password. I've tried support via email as well, they. didn't even know about this issue.. yet here on the community.. it's everywhere. It's acknowledged by 1password staff on reddit.. but only a few weeks ago.. and nothing since then. No blog post. No support article. No note in the app store. Do you see why we are frustrated Jack_P_1P ?

Hi @kyswisher: To confirm, are you running into trouble with using Face ID on your iPhone to unlock 1Password for iPhone? If so, which version of 1Password do you have on your iPhone, 1Password 7 or 1Password 8? Let me know! Jack

Hi, I think I might have seen some comments on this on another thread, but I wanted to log this on a separate thread. Sometimes Face ID works just fine when opening the app, but every so often it seems to fail randomly and then immediately require the Master Password. What's odd about these Face ID failures is that they shouldn't be failures...I am looking at the phone with clear line of sight and it just fails and then requires a Master Password. It's inconsistent, but happens at least a few times a day as I'm using the app. I just want to be clear it's not because I'm looking at the phone wrong...it's like the connection between Face ID and 1Password doesn't work sometimes. thanks 1Password Version: 8 Extension Version: Not Provided OS Version: Not Provided Browser:_ Not Provided

Face ID Not Working [Fixed. Please see the approved answer for details.]

jdiv726
New Contributor
3 years ago
So now we have to go scrambling to get a beta which seems to have this ESSENTIAL function working again. Thanks 1P, appreciate it.
Joelc
Contributor
3 years ago
I cannot belie that this problem is back. It would be wonderful to get it fixed permanently.

Good to know that it should be released on the next release.

Question: Was this not tested before releasing new versions?
Former Member
3 years ago
Still facing this issue on iPad running 16.2. I had to do a settings reset, and FaceID hasn't worked since then. All other applications worked fine once I went through their FaceID re-init.
Former Member
3 years ago
dchiuten Just visit their TestFlight page randomly and you might get a chance todo so. See releases.1password.com for the link.
dchiuten
New Contributor
3 years ago
@shawnye how did you manage to get in?
Former Member
3 years ago
Luckily got 1P 8.9.9 RC 1 and now FaceID works as fine as it should be.
joshray
New Contributor
3 years ago
Whats the latest version of the Beta? Is it 8.9.9? They haven't updated their release page either.
Former Member
3 years ago
I have had my first iPhone for about 3 months now. The face ID to unlock my 1Password worked just fine until I reset my settings about a week ago. How in the world is this even possible? I reset it to default, and it bricked the feature... for one app?
hardybird
New Contributor
3 years ago
Dear lord, I am currently testing 1Password. Between reading about this MAJOR malfunction being unremediated for 5 months AND the inability to export ALL data to a STANDARD format (csv) used by most other pw manager vendors - I am unfortunately shying away from switching to 1Password.
AMonitorDarkly
Occasional Contributor
3 years ago
dchiuten What are your sources for those claims exactly?

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Face ID Not Working [Fixed. Please see the approved answer for details.]

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