Signing back into the Community for the first time? You'll need to reset your password to access your account. Find out more.
Forum Discussion
Former Member
3 years agoFace ID Not Working [Fixed. Please see the approved answer for details.]

.
I have upgraded to 1Password 8 for Mac. Yesterday I had to re-set my iPhone settings and since then I cannot use Face ID to open 1Password. I have re-installed the 1Password app, checked to make sure 1Password is approved for using Face ID on my phone. Can you advise?
1Password Version: 1Password for Mac 8.8.0
Extension Version: Not Provided
OS Version: iOS 15.6
Browser:_ Safari
Referrer: forum-search:face recognition not working
- Former Member
Dave-1P is concerned, sorry I miss wrote that, what I meant to say is if he thought this was a critical issue we’d have a solution and update. He’s the top guy and can direct work.
- WorldIRCNew Contributor
I'm not sure the folks that post here from 1P are "not concerned", but they don't make the calls. They just tout the company line and the community is expected to accept the response (or lackof) that we get.
- jdiv726New Contributor
Hi there. Feel free to check out this thread that was started in August of LAST year. It seems our friends here don't have much incentive to fix things now that they have gone subscription.
https://1password.community/discussion/132575/face-id-not-working-this-is-a-known-issue-that-our-developers-are-working-to-fix/p19[]() - Former Member
Up until recently I was able to sign in to the app with my face. Since I changed my phone to 14 pro max that feature stopped working. Really annoying that I have to type my password every time I want to use the app
- Former Member
I replied back to him about this and a few others, turned out he is aware of this issue but from what I can see he’s not whole heartedly concerned.
- rlgleason51New Contributor
Just read Dave's newsletter. He sings praises of versions 8, but leaves out any mention of the face id issue that has been dragging out for far too long.
- Former Member
Any news here? 1Password is just one password manager among many and easily replaceable...
- Former Member
Is there any update on the Face ID issue? Last post I saw was from Sept 2022, it’s now Jan 2023. Hoping this gets fixed soon!
- Former Member
1P_Ben Looks like the beta program is full. Hopefully that release will be globally available soon!