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Former Member's avatar
Former Member
3 years ago

Fingerprint Unlock in Chrome doesn't work anymore

Hey,

I'm using a company license and the official 1password extension on a MacBook together with Brave as Browser (basically Chrome). I noticed the following issues recently (since about a week):

  • When I unlock the Mac App, the Browser Extension is still locked
  • When I want to unlock the Browser extension, it always asks for my password. This is annoying since it is very long and I prefer to use my fingerprint.
  • The little hint that appears on input fields now does nothing when clicked. It forces you to use the keyboard shortcut. Why?? Why not just open the extension when I click on the icon?
  • The Mac App keeps suggesting that I download the extension, even though I have it installed

The same thing happens in Chrome. I think an update broke something because everything worked very smoothly before. I also tried uninstalling and re-installing the browser extension.

A fix is highly appreciated since this is very annoying.

Thanks

1Password Version: 1Password 7 Version 7.9.3 (70903004) Mac App Store
Extension Version: 2.3.0
OS Version: macOS 12.2.1 (21D62)

browser extension
  • Former Member's avatar
    Former Member
    3 years ago

    Hi, I have the same problem. I restarted Chrome and reinstalled 1password extension but It didn't help :(

  • Former Member's avatar
    Former Member
    3 years ago

    Hi @Agata! Thanks for reaching out here 🙂

    I'm sorry to hear you're running into the same issue. I'd like to ask you to send in some diagnostics to our support so we can take a closer look at things:

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:
    * A link to this thread: https://1password.community/discussion/128098/fingerprint-unlock-in-chrome-doesnt-work-anymore#latest
    * Your forum username: Agata
    * You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here.

    Thanks very much!

  • dozy's avatar
    dozy
    New Contributor
    3 years ago

    I have exactly the same problem on my Macbook Pro. The master password is always requested for unlocking 1Password via the Chrome extension. Touch ID is never given as an option.
    I'm using 1Password 8 (v8.7.0) and the Chrome extension v2.3.3.
    Having migrated from 1Password 7 standalone vault just yesterday, this comes as a surprise and it is a major drawback in the user experience.

    EDIT: I've restarted my Mac and now it's working

  • ag_chantelle's avatar
    ag_chantelle
    Icon for 1Password Team rank1Password Team
    3 years ago

    dozy

    Sorry to hear about the initial blip, after migrating from 1Password 7. We're glad to hear the restart managed to get things back in working order for you. Don't hesitate to reach back out if you encounter any other issues, we'll be here to help!

  • Former Member's avatar
    Former Member
    3 years ago

    The same issue came back for me. Restart does solve it but it would be nicer if this wasn't necessary.

  • Former Member's avatar
    Former Member
    3 years ago

    Hey @oleberlin, sorry to hear that the issue came back. Could you try following the steps that I shared previously?

    If the issues continue, then I'd like you to send over the following so we can investigate things further:

    The extension console log: https://support.1password.com/cs/extension-console-log/
    A diagnostics report: https://support.1password.com/diagnostics/

    Attach the logs and diagnostics to an email message addressed to support+forum@1password.com. With your email please include:

    A link to this thread: https://1password.community/discussion/128098/fingerprint-unlock-in-chrome-doesnt-work-anymore#latest
    Your forum username: oleberlin

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!

  • Former Member's avatar
    Former Member
    3 years ago

    Same annoying problem here, with:
    - 1Password for Mac 8.9.8 (80908009)
    - Google Chrome Version 107.0.5304.110 (Offizieller Build) (arm64)
    - Chrome Extension: 2.4.1

    I already send an email to => support+forum@1password.com

    It seems the problem evolves from here:


    09:21:09.015 background.js:2 Desktop app port disconnected. Error: Specified native messaging host not found.
    09:21:09.015 background.js:2 💫 Looking for desktop app com.1password.1password7
    09:21:09.015 background.js:2 📤 Sending <NmRequestAccounts> message to native core <4141679257>
    09:21:09.015 background.js:2 Desktop app port disconnected. Error: Specified native messaging host not found.

    Maybe com.1password.1password7 needs to be com.1password.1password8?

  • Former Member's avatar
    Former Member
    3 years ago

    Hey @aragorn! 🙂

    Thanks for sharing your experience as well. I'm sorry to hear you've bumped into this issue. I can see you've started a conversation with our support staff, and we'll continue the conversation there.

    We appreciate your patience and support!

  • Former Member's avatar
    Former Member
    3 years ago

    Hello, I am having a very difficult time with the 1Password touch id in the chrome extention as well as everyone else!

    Disable [Integrate with 1Password app]
    Delete and reinstall chrome extention
    I have done these steps above, but the problem persists.

    Spec.
    * 1Password for Mac 8.9.8 (80908009)
    * Google Chrome version 107.0.5304.110 (official build) (arm64)
    * Chrome extension: 2.4.1

    I am going to send for "support+forum@1password.com"

    Can you solve the problem?

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