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Forum Discussion
Solved
Frozen Account Behavior
Hello,
A few days ago my account was frozen and i noticed the following issue. The add-on in Firefox was requesting me to save my login information while the same information is already saved into the vault.
This happens only if the account is frozen, if the subscription is active this will not happen. Is this supposed to happen or it's some kind of "bug" because the services are paused?
Hello Prototype! 👋
Thank you for reporting the issue! When a 1Password account is frozen, the expected behaviour is that the ability to save new items to vaults should be unavailable. Our development team is tracking a few cases like this where that might not happen consistently and hopefully this inconsistency will be fixed in a future update soon.
I recommend that you reactivate your subscription in order to be able to properly save new logins using 1Password in the browser. Let me know if there's anything else that I can help you with.
-Dave
#36110
My subscription is active again. I was just reporting this weird behavior while 1Password was asking to save credentials which are saved already.
Thanks for the reply.
- 1P_Dave
Moderator
Hello Prototype! 👋
Thank you for reporting the issue! When a 1Password account is frozen, the expected behaviour is that the ability to save new items to vaults should be unavailable. Our development team is tracking a few cases like this where that might not happen consistently and hopefully this inconsistency will be fixed in a future update soon.
I recommend that you reactivate your subscription in order to be able to properly save new logins using 1Password in the browser. Let me know if there's anything else that I can help you with.
-Dave
#36110
