Signing back into the Community for the first time? You'll need to reset your password to access your account. Find out more.
Forum Discussion
Former Member
3 years agoHow long should 1Password Installer take?
I am running the installer for 1Password 8, and I have 7 installed now. I have a window that says "Waiting for data to be moved. Don't quit this app."
It's been an hour. How long should this take?
1Password Version: 8
Extension Version: Not Provided
OS Version: macOS 12.3.1
- Former Member
Well, no I won’t. “Send Diagnostics” is not an option in the Advanced preferences tab:
- 1P_Tommy
Moderator
@olliedog
It's great to hear things are working better.
@erikmh
We look forward to hearing from you and helping you resolve any troubles that popped up.
- Former Member
In my case, it was a firewall issue. Used a VPN, and I was able to do it in about 30 seconds.
- Former Member
It’s been only 20 minutes, but I’m having the same problem as @olliedog . I’ll follow 1P_Tommy ’s instructions....
- 1P_Tommy
Moderator
@olliedog
Please email us using
support@1password.com
. We can help to figure out where things went wrong and get you on a good path.Include the following information please:
- Your forum username:
olliedog
A link to this thread:
https://1password.community/discussion/129378/how-long-should-1password-installer-take
Please do not post your diagnostic report to the forum. This is for your privacy and security.
The report will be in zip format. Please send the entire file.
Creating the report.
- If you are unable to open the app please let me know.
- Open 1Password.
- Click 1Password in the menu bar.
- Click Preferences.
- Click Advanced in the new window that appears.
- Click Send Diagnostics.
- Click Reveal.
- Attach the
.1pdiagnostics
file saved in that folder to your reply.
Please add the following ID (including the square brackets) to the subject of your diagnostics email before sending it. This ID will link the diagnostics to our current discussion.
[#$$MASK$$]
The diagnostic report doesn't include any private information like your logins, Password, or Secret Key. About 1Password diagnostics information
- Your forum username:
- Former Member
After 3 hours I gave up.