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Former Member's avatar
Former Member
3 years ago

How long should 1Password Installer take?

I am running the installer for 1Password 8, and I have 7 installed now. I have a window that says "Waiting for data to be moved. Don't quit this app."

It's been an hour. How long should this take?


1Password Version: 8
Extension Version: Not Provided
OS Version: macOS 12.3.1

  • Former Member's avatar
    Former Member

    Well, no I won’t. “Send Diagnostics” is not an option in the Advanced preferences tab:

  • @olliedog

    It's great to hear things are working better.

    @erikmh

    We look forward to hearing from you and helping you resolve any troubles that popped up.

  • Former Member's avatar
    Former Member

    In my case, it was a firewall issue. Used a VPN, and I was able to do it in about 30 seconds.

  • Former Member's avatar
    Former Member

    It’s been only 20 minutes, but I’m having the same problem as @olliedog . I’ll follow 1P_Tommy ’s instructions....

  • @olliedog

    Please email us using support@1password.com. We can help to figure out where things went wrong and get you on a good path.

    Include the following information please:

    Creating the report.

    • If you are unable to open the app please let me know.
    1. Open 1Password.
    2. Click 1Password in the menu bar.
    3. Click Preferences.
    4. Click Advanced in the new window that appears.
    5. Click Send Diagnostics.
    6. Click Reveal.
    7. Attach the .1pdiagnostics file saved in that folder to your reply.

    Please add the following ID (including the square brackets) to the subject of your diagnostics email before sending it. This ID will link the diagnostics to our current discussion.

    [#$$MASK$$]

    The diagnostic report doesn't include any private information like your logins, Password, or Secret Key. About 1Password diagnostics information

  • Former Member's avatar
    Former Member

    After 3 hours I gave up.