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Forum Discussion
How long should 1Password Installer take?
I am running the installer for 1Password 8, and I have 7 installed now. I have a window that says "Waiting for data to be moved. Don't quit this app."
It's been an hour. How long should this take?...
1P_Tommy
Moderator
Moderator@olliedog
Please email us using support@1password.com. We can help to figure out where things went wrong and get you on a good path.
Include the following information please:
- Your forum username:
olliedog A link to this thread:
https://1password.community/discussion/129378/how-long-should-1password-installer-takePlease do not post your diagnostic report to the forum. This is for your privacy and security.
The report will be in zip format. Please send the entire file.
Creating the report.
- If you are unable to open the app please let me know.
- Open 1Password.
- Click 1Password in the menu bar.
- Click Preferences.
- Click Advanced in the new window that appears.
- Click Send Diagnostics.
- Click Reveal.
- Attach the
.1pdiagnosticsfile saved in that folder to your reply.
Please add the following ID (including the square brackets) to the subject of your diagnostics email before sending it. This ID will link the diagnostics to our current discussion.
[#$$MASK$$]
The diagnostic report doesn't include any private information like your logins, Password, or Secret Key. About 1Password diagnostics information
