I have an account in Banorte (it's a Mexican bank). I keep my credentials (login/password) to it in 1password. It works fine on their website https://www.banorte.com. They also have an app, Banorte Móvil https://apps.apple.com/mx/app/banorte-movil/id374817863. And if the app asks for the password I can successfully open 1password, but 1password cannot find the credentials automatically. I have to search it every time and then 1password complain "1Password can't verify the app or website should have access to your Banorte login."
How can I associate the credentials to the app so 1password could find it automatically and I don't have to confirm the exception every time?
1Password Version: 8.10.48 Extension Version: Not Provided OS Version: iOS 18.1 Browser: Not Provided
Android works a little differently differently from iOS since it includes unique identifiers for apps that can be used to link an Android app to a Login item. If you're running into issues with 1Password for Android then I recommend creating a new thread in our Android category or reaching out to support@1Password.com so that our team can help. 🙂
Dave, what's the matching logic for Android? Also, is 1password considering other ways to address this? For me, this is biggest source of frustration with 1password, which I really love otherwise.
Hi I came across this post and had the same frustration.
I would like at least the “Suggested Items” to be non-blank. Ideally it should display items filled by frequency or last used ones, and we could pin a few frequently used passwords there. Otherwise it’s very annoying to select search box on the top and manually search through “other logins” which is ordered by name, then click “Allow once” for apps that doesn’t provide the associated domain info.
Dave, Yes, I understood those facts from your very clear previous answer. The operative text in my post was:
“The likelihood of an individual 1P user being able to reach, and then persuade the developers seems vanishingly small. I wonder if 1P folks could intercede with them, at least for the very common domains.”
I'm sorry that you're running into the same issue. I recommend reporting the issue to the developer of the app in question. 1Password relies on iOS AutoFill to correctly suggest logins in an app when filling based on that app's associated domain and the developer of the app would be in the best position to get that working on their end.
1Password only provides the data for the AutoFill experience on iOS and isn't involved in with the AutoFill process itself, that's handled by iOS.
I’m having exactly the same problem, in my case with the app for Patient Gateway, which covers all the doctors and facilities in the Mass General megaplex. So while the OP’s specific instance may be relatively rare, this one encompasses a very large user base, at least in the Northeast US.
The likelihood of an individual 1P user being able to reach, and then persuade the developers seems vanishingly small. I wonder if 1P folks could intercede with them, at least for the very common domains.
If not, at least now I know this isn’t something I did wrong in setting up the entry.
PS: Many thanks to the OP for documenting the problem so clearly. I came here to post it, and would not have been so concise.
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to associate a credentials with an app?","id":"message:106395","revisionNum":1,"repliesCount":11,"author":{"__ref":"User:user:12475"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:106395"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:106395"},"body":"
I have an account in Banorte (it's a Mexican bank). I keep my credentials (login/password) to it in 1password. It works fine on their website https://www.banorte.com. They also have an app, Banorte Móvil https://apps.apple.com/mx/app/banorte-movil/id374817863. And if the app asks for the password I can successfully open 1password, but 1password cannot find the credentials automatically. I have to search it every time and then 1password complain \"1Password can't verify the app or website should have access to your Banorte login.\"
\n\n
How can I associate the credentials to the app so 1password could find it automatically and I don't have to confirm the exception every time?
\n\n\n\n
1Password Version: 8.10.48 \nExtension Version: Not Provided \nOS Version: iOS 18.1 \nBrowser: Not Provided
","body@stringLength":"863","rawBody":"
I have an account in Banorte (it's a Mexican bank). I keep my credentials (login/password) to it in 1password. It works fine on their website https://www.banorte.com. They also have an app, Banorte Móvil https://apps.apple.com/mx/app/banorte-movil/id374817863. And if the app asks for the password I can successfully open 1password, but 1password cannot find the credentials automatically. I have to search it every time and then 1password complain \"1Password can't verify the app or website should have access to your Banorte login.\"
\n\n
How can I associate the credentials to the app so 1password could find it automatically and I don't have to confirm the exception every time?
\n\n\n\n
1Password Version: 8.10.48 \nExtension Version: Not Provided \nOS Version: iOS 18.1 \nBrowser: Not Provided
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devices","conversation":{"__ref":"Conversation:conversation:155474"},"id":"message:155474","revisionNum":1,"uid":155474,"depth":0,"board":{"__ref":"Forum:board:1password"},"author":{"__typename":"User","uid":20252,"login":"VA3TWT","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.1password.community/t5/s/cuxzj43862/m_assets/avatars/default/avatar-6.svg?time=0"}},"metrics":{"__typename":"MessageMetrics","views":6},"postTime":"2025-05-01T13:23:06.954-07:00","lastPublishTime":"2025-05-01T13:23:06.954-07:00","readOnly":false},"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/cmstMy1DRFhYZXM\"}":{"__typename":"AssociatedImage","url":"https://www.1password.community/t5/s/cuxzj43862/images/cmstMy1DRFhYZXM","height":479,"width":478,"mimeType":"image/png"},"Rank:rank:3":{"__typename":"Rank","id":"rank:3","position":2,"name":"Moderator","color":"333333","icon":{"__ref":"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/cmstMy1DRFhYZXM\"}"},"rankStyle":"FILLED"},"User:user:55":{"__typename":"User","id":"user:55","uid":55,"login":"1P_Dave","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-10-22T11:53:31.226-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.1password.community/t5/s/cuxzj43862/images/dS01NS05Zk5NUTA?image-coordinates=15%2C0%2C544%2C529"},"rank":{"__ref":"Rank:rank:3"},"entityType":"USER","eventPath":"community:cuxzj43862/user:55"},"ModerationData:moderation_data:106406":{"__typename":"ModerationData","id":"moderation_data:106406","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:106406":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:55"},"id":"message:106406","revisionNum":1,"uid":106406,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:106395"},"conversation":{"__ref":"Conversation:conversation:106395"},"subject":"Re: How to associate a credentials with an app?","moderationData":{"__ref":"ModerationData:moderation_data:106406"},"body":"
Android works a little differently differently from iOS since it includes unique identifiers for apps that can be used to link an Android app to a Login item. If you're running into issues with 1Password for Android then I recommend creating a new thread in our Android category or reaching out to support@1Password.com so that our team can help. 🙂
\n\n
-Dave
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Dave, what's the matching logic for Android? Also, is 1password considering other ways to address this? For me, this is biggest source of frustration with 1password, which I really love otherwise.
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Thank you for the suggestion, I've shared your feedback with the team.
\n\n
-Dave
\n\n
ref: PB-44483639
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Hi I came across this post and had the same frustration.
\n\n
I would like at least the “Suggested Items” to be non-blank. Ideally it should display items filled by frequency or last used ones, and we could pin a few frequently used passwords there. Otherwise it’s very annoying to select search box on the top and manually search through “other logins” which is ordered by name, then click “Allow once” for apps that doesn’t provide the associated domain info.
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Thank you, I'll share your suggestion with the team. 🙂
\n\n
-Dave
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Dave, Yes, I understood those facts from your very clear previous answer. The operative text in my post was:
\n\n
“The likelihood of an individual 1P user being able to reach, and then persuade the developers seems vanishingly small. I wonder if 1P folks could intercede with them, at least for the very common domains.”
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I'm sorry that you're running into the same issue. I recommend reporting the issue to the developer of the app in question. 1Password relies on iOS AutoFill to correctly suggest logins in an app when filling based on that app's associated domain and the developer of the app would be in the best position to get that working on their end.
\n\n
1Password only provides the data for the AutoFill experience on iOS and isn't involved in with the AutoFill process itself, that's handled by iOS.
\n\n
-Dave
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I’m having exactly the same problem, in my case with the app for Patient Gateway, which covers all the doctors and facilities in the Mass General megaplex. So while the OP’s specific instance may be relatively rare, this one encompasses a very large user base, at least in the Northeast US.
\n\n
The likelihood of an individual 1P user being able to reach, and then persuade the developers seems vanishingly small. I wonder if 1P folks could intercede with them, at least for the very common domains.
\n\n
If not, at least now I know this isn’t something I did wrong in setting up the entry.
\n\n
PS: Many thanks to the OP for documenting the problem so clearly. I came here to post it, and would not have been so concise.
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I'm happy to help. Hopefully the developer adds an associated domain in the future.
\n\n
-Dave
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It seems like they haven't added associated domain yet as the only option available is Allow Once.
\n\n
Anyway, thank you Dave, your response is very helpful!
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