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Forum Discussion
grandpamike
3 years agoNew Contributor
I am deathly afraid of losing all of my passwords if I try to upgrade to ver 8. I am using V 7.9.4
If I can get some help from 1Pass I would appreciate it. Running MacOS Big Sur 11.6.6
1P_Tommy
Moderator
3 years agoI'd like to ask you to create a diagnostics report from your device:
Sending Diagnostics Reports
Attach the diagnostics to an email message addressed to support+forum@1password.com
.
- Your forum username:
grandpamike
A link to this thread:
https://1password.community/discussion/130338/i-am-deathly-afraid-of-losing-all-of-my-passwords-if-i-try-to-upgrade-to-ver-8-i-am-using-v-7-9-4
Please do not post your diagnostic report to the forum. This is for your privacy and security.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much! Once we have the report we can work with you one on one via email.