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Forum Discussion

Former Member's avatar
Former Member
3 years ago

I cannot unlock the Firefox extension on Mac

I've purchased 1Password, downloaded the latest version 8, refreshed Firefox, and downloaded the latest Firefox add on. I am unable to unlock 1password from Firefox. When I click on the toolbar icon,...
macos
Jack_P_1P's avatar
Jack_P_1P
Icon for 1Password Team rank1Password Team
3 years ago

Hi @colewilloughby:

Thanks for reaching out about this. As a quick first step, if you quit both 1Password completely (right click the 1Password icon in the menu bar, choose Quit) and Firefox, and then re-open them both, does that improve your state of play? Let me know.

Jack