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thllxb's avatar
thllxb
New Contributor
5 months ago
Solved

I can't save passkey to 1p on cathaypacific

I was trying to create a passkey on cathaypacific.com and save it to 1p, but as soon as I create it, the windows hello prompt showed up instead of the 1p popup, and once I entered my windows hello pin the passkey got saved into my windows11 but 1p.

The passkey save feature worked on other websites like github.com. I also confirm I have correctly installed 1p windows client 1Password for Windows 8.10.80 (81080023), chrome extension version 8.10.80.23, and configured Chrome browser(version 137.0.7151.120) to use 1p as the default password manager.

passkeys
windows

4 Replies

  • thllxb's avatar
    thllxb
    New Contributor
    3 days ago

    Hi,

    I have just tested saving the passkey into 1P on cathaypacific.com with the latest version of windows client and Chrome plugin, and it worked as expected.

    Thank you for the fix.

    • 1P_Dave's avatar
      1P_Dave
      Icon for Moderator rankModerator
      3 days ago

      I'm glad that the latest update resolved the issue. 🙂

      -Dave

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    10 days ago

    thllxb​ 

    I hope that you're doing well. Our developers have made some improvements to passkey saving and sign-in, can you let me know if you still see the issue on cathaypacific.com after updating to 8.11.14 or later: How to keep 1Password up to date in your browser

    I look forward to hearing from you.

    -Dave

    Issue=GA-106558

  • 1P_SimonH's avatar
    1P_SimonH
    Icon for Community Manager rankCommunity Manager
    5 months ago

    Hi thllxb,

    Thanks for taking the time to post! I was able to re-create what you're experiencing both in Chrome and Edge. I've gone ahead and submitted a bug. I'll report back when there's an update!

    ref: 38514