iOS 15 extension incorrect password

[#EBQ-43298-186]
Clarification: The issue exists only on my iPad, not on my iPhone, where the extension is working just fine.

@gdhnz, @FrankOWe:

I would like to ask you to generate a diagnostics report from your iOS device and email it to us to support+forum@agilebits.com, so we can take a closer look at why this is happening to you.

After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

Looking forward to your message!

Same issue here. I don’t have a “primary” vault. I might have had one years ago before migrating to 1Password.com. Anyway, I can unlock the app but not the safari extension. Even if I copy the password from 1Password.
My password contains German mutated vowels though, could that be an issue?

I have no vault called "Primary" and am logged in to a single 1Password.com account on my iPhone.

When logging in to the extension on my iPad, the password is accepted. Just not when doing the same thing on the iPhone.

Hi folks,

For those still experiencing this issue: Can you please check if you have a vault called "Primary"? The way unlocking 1Password for iOS works is:

• If a Primary vault exists 1Password will always unlock using the Master Password for that vault. This supersedes all of the following rules.
• If a single 1Password.com account is logged in then 1Password will unlock using the Master Password for that account.
• If multiple 1Password.com accounts are logged in then 1Password will unlock using the Master Password of the first account that was added.

However, the 1Password for Safari extension does not support standalone / Primary vaults, and as such only your 1Password.com account password will unlock the extension. If you find yourself in this situation our recommendation would be to migrate the data in your Primary vault to a 1Password.com based vault, and then remove the Primary vault, once you've verified you know your account password (e.g. by logging in at https://my.1password.com ).

Migrate your existing 1Password data from standalone vaults to a 1Password account

Ben

A restart didn't resolve the issue for me. My password works when entered into the 1Password app but not when I enter it into the Safari extension.

Even copying and pasting the password doesn't work in the Safari extension.

Restarting the iPhone seems to have resolved the problem.

I have the same problem. Do we need to update 1Password to run it on IOS 15?