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Former Member's avatar
Former Member
4 years ago

iOS 15 extension incorrect password

I just updated to the iOS 15 version of 1Password and the new extension always says incorrect password no matter how careful I am typing in my password.
ios
1P_Ben's avatar
1P_Ben
Icon for 1Password Team rank1Password Team
4 years ago

Hi folks,

For those still experiencing this issue: Can you please check if you have a vault called "Primary"? The way unlocking 1Password for iOS works is:

  • If a Primary vault exists 1Password will always unlock using the Master Password for that vault. This supersedes all of the following rules.
  • If a single 1Password.com account is logged in then 1Password will unlock using the Master Password for that account.
  • If multiple 1Password.com accounts are logged in then 1Password will unlock using the Master Password of the first account that was added.

However, the 1Password for Safari extension does not support standalone / Primary vaults, and as such only your 1Password.com account password will unlock the extension. If you find yourself in this situation our recommendation would be to migrate the data in your Primary vault to a 1Password.com based vault, and then remove the Primary vault, once you've verified you know your account password (e.g. by logging in at https://my.1password.com ).

Migrate your existing 1Password data from standalone vaults to a 1Password account

Ben