iOS 15 extension incorrect password

Thank you for the update @FrankOWe! I am glad to hear that everything is working as expected once again :)

Deleting the 1Password App, restarting the iPad (did not do the trick without the restart) and reinstalling the app solved the problem for me. Thank you @1Password support!

Hello. I have just upgraded to iOS 15 and the latest 1Password and I am getting similar behaviour. In the 1Password app I can log in without issue, but in the Safari extension I get "Incorrect Password". I think this is related to my business using Duo for MFA. If I put my Duo account into bypass mode I can log in to the Safari Extension without issue using my Master Password. But if MFA is required I get "Incorrect Password" despite knowing it's correct (I'm cutting and pasting it in as suggested in your help guide, and it works in the 1Password app). I have spoken to our internal 1Password support folk and they asked me to put a post on this thread. Kind regards, Alec

@user12345:

I have however changed my 1Password account password since making the backup.

This might have had something to do with it. Anyway, understood, thank you for the update, and I am glad that everything is now working as expected for you again :+1:

@ag_ana I did not have a standalone vault. I removed that prior to making the backup and it wasn't there after restoring. That's why I was so surprised about this issue. I have however changed my 1Password account password since making the backup.

@user12345:

Do you remember if, after restoring from your backup, you had a standalone vault in iCloud or Dropbox, in addition to your only 1Password account? That might have explained the reason why the 1Password app was refusing the password you entered.

@gdhnz:

Thank you! I have found your report too, we will get back to you via email as soon as possible :+1:

ref: ZPS-74415-173

I had this issue after restoring from a backup. I only had one 1Password.com account added and both the 1Password app and the new Safari extension refused to accept it. It was stuck with my previous password which worked to unlock the app and extension, but when trying to change it in the app it said it was the wrong password.

The solution for me was to go to Settings -> Advanced -> Erase All 1Password Data and log in again. Could be worth a try if you have your account details available to set it up again.

I might've sent 2 but the automated reply I got had [#ZPS-74415-173] as the ticket number.

@FrankOWe:

Thank you! I confirm that I have managed to locate your diagnostics report in our system :+1: We will take a look and someone will get back to your email as soon as possible.

Thank you for your patience!

ref: EBQ-43298-186