iPad Pro 1Password logs out after each usage

@johnrjury

Thank you for the reply. So that we can investigate further, I'd like to ask you to create a diagnostics report from your iOS device:

Sending Diagnostics Reports (iOS)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/127395/ipad-pro-1password-logs-out-after-each-usage
• Your forum username: johnrjury
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

The report will be in zip format. Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

Yes, every time I use 1Password I have to login. My iPad Pro does not have Touch ID , but I have tried Face ID enabled and off.

@johnrjury

Thank you for the reply. So that I can better understand the situation, can you tell me a little more about what you're seeing on your iPad? Are you being asked for your account password repeatedly when you open the main 1Password app or when you fill a login into another app? Do you already have either Touch ID or Face ID enabled for 1Password?

I look forward to hearing from you. 😊

“Lock on Exit” turned off. Works fine on iPhone and iPad Mini?

Hello @johnrjury! 👋

I'm sorry to hear that you're running into an issue with 1Password on your iPad Pro. Do you mean that the 1Password app is locking after you switch away to a different app? Is I understood correctly then you can stop 1Password from automatically locking by following these steps:

1. Open and unlock the 1Password app.
2. Tap on Settings.
3. Tap on Security.
4. Turn off "Lock on Exit".

Let me know if that helps. 😊