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Forum Discussion
Issues with system authentication on Arch via fprint
Hello!
I'm actually having the exact same problem as the person in this discussion.
When I lock and then attempt to unlock 1password, account password is still requested.
When I click on the...
1P_Dave
Moderator
ModeratorHello eboody! 👋
I'm sorry that system authentication isn't working to unlock 1Password after your device sleeps. Are you still able to use system authentication (your fingerprint) to unlock the device itself after it sleeps? If you can then can you try these steps:
- Open and unlock 1Password.
- Turn off "Unlock using system authentication" in Settings > Security.
- Restart your device and then open and unlock 1Password again.
- Turn on "Unlock using system authentication".
Then put your device to sleep and try to unlock 1Password again. If the same issue occurs then I'd like to ask you to create a diagnostics report from your Windows PC:
Sending Diagnostics Reports (Linux)
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/145440/issues-with-system-authentication-on-arch-via-fprint#latest
- Your forum username:
eboody - Please do not post your diagnostic report to the forum. This is for your privacy and security.
Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
