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Forum Discussion

Former Member's avatar
Former Member
3 years ago

mac keyboard touch ID stopped working after last update to 8.8.0

sys prefs touch id is ghosted and mac doesn't give me option to use touch id for login or 1password. i setup new admin user and login and touch id icon doesn't show up in sysprefs. ran diagnostics, n...
macos
GreyM1P's avatar
GreyM1P
Icon for 1Password Team rank1Password Team
3 years ago

@Nix

If Touch ID isn't even showing up in System Preferences, then you may need to talk to Apple to troubleshoot that first. 1Password can only use Touch ID to unlock if the system recognises it and we won't be able to do anything about it not showing up in System Preferences. Contact Apple for support and service - Apple Support

ravron @drummerjg

Check if there is a new version of macOS available for your Mac. Sometimes, Touch ID becomes unavailable when a new update has been downloaded but not installed. Update macOS on Mac - Apple Support

If you're using the latest publicly-available version of macOS for your Mac and you're still having trouble, I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

⚠️ Don't post your diagnostics report here.

With your email, please include:

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!