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Forum Discussion
Missing User's Active Keyset
When logging into 1Password's website, I routinely get the error message:
"Can't sign in.
Error: Missing user's active keyset"
I then click on Sign In and it works. It only occurs upon the in...
1P_Dave
Moderator
ModeratorHello THX! 👋
I'm sorry that you're running into an error message when signing into 1Password.com. So that I can look into this further, I'd like to ask you to reproduce the issue and generate a console log:
Attach the console log to an email message addressed to support+forum@1password.com. Please use the same email address that you use for your 1Password account.
With your email please include:
- A link to this thread: https://1password.community/discussion/149173/missing-users-active-keyset
- Your forum username: THX
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
