Missing User's Active Keyset

THX
THX
Community Member
in Windows

When logging into 1Password's website, I routinely get the error message:

"Can't sign in.
Error: Missing user's active keyset"

I then click on Sign In and it works. It only occurs upon the initial sign-in, which is weird.

1Password Version: Not Provided
Extension Version: 8.10.52.25
OS Version: Windows 10 22H2
Browser: Brave

Comments

  • Dave_1P
    Dave_1P

    Hello @THX! 👋

    I'm sorry that you're running into an error message when signing into 1Password.com. So that I can look into this further, I'd like to ask you to reproduce the issue and generate a console log:

    Attach the console log to an email message addressed to support+forum@1password.com. Please use the same email address that you use for your 1Password account.

    With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

    -Dave

  • THX
    THX
    Community Member

    KVB-68483-517

  • Dave_1P
    Dave_1P

    @THX

    Thank you for sending in the console log, I confirm that it made it to the right team. One of my colleagues will send you a reply via email as soon as they've finished reviewing the console log. Please continue the conversation there.

    -Dave

    ref: KVB-68483-517