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Forum Discussion
Need to type password to open 1 password all the time on iPad
Every time I close iPad and reopen I need to re enter to open 1Password on safari browser. No option to use Face ID, always must type in password over and over.
1P_Dave
Moderator
Moderator@rthiker
Thank you for the reply. It sounds like you might be running into a known issue that our developers are investigating. So that I can confirm this, I'd like to ask you to create a diagnostics report from your iOS device:
Sending Diagnostics Reports (iOS)
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/135548/need-to-type-password-to-open-1-password-all-the-time-on-ipad
- Your forum username:
rthiker - Please do not post your diagnostic report to the forum. This is for your privacy and security.
The report will be in zip format. Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
ref: dev/core/core#15937
