Every time I close iPad and reopen I need to re enter to open 1Password on safari browser. No option to use Face ID, always must type in password over and over.
I want to talk to a real person on the phone about why I have to re enter the 1Password password every time I auto fill.
1Password Version: Not ProvidedExtension Version: Not ProvidedOS Version: Not Provided
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Hello @rthiker! 👋
I've merged the multiple threads that you created on the public forum into one. 👍 You can also reach our support team directly by sending an email to [email protected]
I'm sorry that you're unable to use Face ID to unlock 1Password for Safari on your iPad. Can you tell me if you're able to unlock the main 1Password app itself using Face ID? If you are then can you try the following steps:
Then close Safari and re-open it and try to fill a login. Are you still prompted for your account password?
Thanks for the feed back. I'm just doing the work around by opening 1 password (by typing in the username and password) and copying and pasting usernames and passwords for websites.. 1 Password app will not open using Face ID, and I have tried all the suggestions.
Thank you for the reply. It sounds like you might be running into a known issue that our developers are investigating. So that I can confirm this, I'd like to ask you to create a diagnostics report from your iOS device:
Attach the diagnostics to an email message addressed to [email protected].
With your email please include:
The report will be in zip format. Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
Thanks for the feed back. I'm just doing the work around by opening 1 password (by typing in the username and password) and copying and pasting usernames and passwords for websites.. 1 Password app will not open using Face ID, and I have tried all the suggestions. #LYG-12145-387
Thank you for posting the Support ID. I see that one of my colleagues has reached out and I suggest continuing the conversation over email. To prevent duplication of effort I'm closing this thread.