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Forum Discussion
Offline Items? How do I remove/remediate them?
I'm on 1Password for Windows 8.10.8 (81008024) and I'm seeing a new section "Offline Items" and a Cloud with a cross through it...
The Windows app says "Sync offline items".
The extension says "Finish signing in".
The items in the Offline Items however seem to be old deleted items? When right clicking multiple, the only options are:
When right clicking a single item:
So what am I supposed to with them?
The log is littered with
...
INFO 2023-06-15T07:23:44.160 tokio-runtime-worker(ThreadId(7)) [status:op-app\src\app\backend\updater.rs:250] No Beta updates found for 81008024
INFO 2023-06-15T07:23:47.346 tokio-runtime-worker(ThreadId(3)) [1P:native-messaging\op-native-core-integration\src\lib.rs:361] Extension connecting.
INFO 2023-06-15T07:23:47.346 tokio-runtime-worker(ThreadId(3)) [1P:native-messaging\op-native-core-integration\src\lib.rs:363] Extension connection accepted.
INFO 2023-06-15T07:24:43.850 tokio-runtime-worker(ThreadId(14)) [status:op-app\src\app\backend\updater.rs:250] No Beta updates found for 81008024
WARN 2023-06-15T07:26:38.195 invocation_loop(ThreadId(24)) [1P:op-app\src\app\backend\item_action.rs:1177] Tried to delete an already deleted item.
WARN 2023-06-15T07:26:38.195 invocation_loop(ThreadId(24)) [1P:op-app\src\app\backend\item_action.rs:1177] Tried to delete an already deleted item.
WARN 2023-06-15T07:26:38.195 invocation_loop(ThreadId(24)) [1P:op-app\src\app\backend\item_action.rs:1177] Tried to delete an already deleted item.
WARN 2023-06-15T07:26:38.195 invocation_loop(ThreadId(24)) [1P:op-app\src\app\backend\item_action.rs:1177] Tried to delete an already deleted item.
...
Regards,
Jake
1Password Version: 8.10.8
Extension Version: 2.11.0
OS Version: Windows
Browser:_ Chrome
Had the same problem but I’ve just solved it by logging out and in again on my iPad…
I got some very clear instructions, followed them and everything is resolved. Thanks team.
Hi there, I am also experiencing this. I send my diagnostics file.
"Your support ticket ID is CRR-43757-249"In my case it is 56 items.
But not all deleted ones.Thanks in advance!
Kathy
- 1P_Dave
Moderator
I'm sorry that you're seeing an offline items message. I'd like to ask you to create a diagnostics report from your device:
Sending Diagnostics Reports
Attach the diagnostics to an email message addressed to
support+forum@1password.com.With your email please include:
- A link to this thread: https://1password.community/discussion/comment/708698/#Comment_708698
- Your forum username:
Tibimac - Please do not post your diagnostic report to the forum. This is for your privacy and security.
Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
I also have this problem currently but when I touch the button "Show offline items", the list is empty so I think the error is wrong. Moreover the error pop-in is displayed 4 times at once, stacked on top of each other, each time I'm doing an action.
Very annoying !
