Offline Items? How do I remove/remediate them?

I'm on 1Password for Windows 8.10.8 (81008024) and I'm seeing a new section "Offline Items" and a Cloud with a cross through it...

The Windows app says "Sync offline items".

The extension says "Finish signing in".

The items in the Offline Items however seem to be old deleted items? When right clicking multiple, the only options are:

When right clicking a single item:

So what am I supposed to with them?

The log is littered with

... INFO 2023-06-15T07:23:44.160 tokio-runtime-worker(ThreadId(7)) [status:op-app\src\app\backend\updater.rs:250] No Beta updates found for 81008024 INFO 2023-06-15T07:23:47.346 tokio-runtime-worker(ThreadId(3)) [1P:native-messaging\op-native-core-integration\src\lib.rs:361] Extension connecting. INFO 2023-06-15T07:23:47.346 tokio-runtime-worker(ThreadId(3)) [1P:native-messaging\op-native-core-integration\src\lib.rs:363] Extension connection accepted. INFO 2023-06-15T07:24:43.850 tokio-runtime-worker(ThreadId(14)) [status:op-app\src\app\backend\updater.rs:250] No Beta updates found for 81008024 WARN 2023-06-15T07:26:38.195 invocation_loop(ThreadId(24)) [1P:op-app\src\app\backend\item_action.rs:1177] Tried to delete an already deleted item. WARN 2023-06-15T07:26:38.195 invocation_loop(ThreadId(24)) [1P:op-app\src\app\backend\item_action.rs:1177] Tried to delete an already deleted item. WARN 2023-06-15T07:26:38.195 invocation_loop(ThreadId(24)) [1P:op-app\src\app\backend\item_action.rs:1177] Tried to delete an already deleted item. WARN 2023-06-15T07:26:38.195 invocation_loop(ThreadId(24)) [1P:op-app\src\app\backend\item_action.rs:1177] Tried to delete an already deleted item. ...

Regards,
Jake

1Password Version: 8.10.8
Extension Version: 2.11.0
OS Version: Windows
Browser:_ Chrome

betas

zaid_alian
1Password Team
2 years ago
Welcome to the 1Password community flusherd !

Be sure to let me know if you're still running into any trouble with an offline items error or any other issues with 1Password.

-Zaid
flusherd
New Contributor
2 years ago
Never mind
SamerY1P
1Password Team
2 years ago
Hi seinnichts,

If you're seeing offline items within the 1Password app on one of your devices, I'd like you to follow the steps listed in this support guide in order to try and resolve the offline items:

What to do if you see a message about offline items — 1Password Community

If you run into any trouble, please follow the instructions at the end of that guide to send a diagnostics report to the team so that they can help you directly.
seinnichts
New Contributor
2 years ago
Same situation.Just 1 or 2. Will reference this.
1P_Tommy
Moderator
2 years ago
@rizzkazz

Thank you. Also, check your email when you can. We're awaiting a reply when you have the chance. 🙂

ref: HVX-19116-379
Former Member
2 years ago
1P_Dave done!

For your reference, this is your support ID:
[#HVX-19116-379]
1P_Dave
Moderator
2 years ago
@IGHOR

Thank you for sending in the diagnostics report. One of my colleagues will send you a reply via email as soon as they've finished reviewing the report. Please continue the conversation there.

-Dave

ref: HHW-42538-829
Former Member
2 years ago
1P_Dave done. I wish you can fix that permanently. Adding a delete button that just removing offline items would be perfect.
1P_Dave
Moderator
2 years ago
@IGHOR

I'm sorry for the frustration. So that we can help you resolve the issue, and learn more to prevent it from happening in the future, I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

A link to this thread: https://1password.community/discussion/comment/701037/#Comment_701037

Your forum username: IGHOR

Please do not post your diagnostic report to the forum. This is for your privacy and security.

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave
Former Member
2 years ago
1P_Dave, no it doesn't have attachment.
No attachment actions were done this time.
Also, this annoyance isn't new to me, it's happened before, and I had to reset everything to fix it.
Last time, I think the reason was different.
Just let us delete any offline items, regardless of why they appear.
Fix this finally please.