Signing back into the Community for the first time? You'll need to reset your password to access your account.  Find out more.

Forum Discussion

ShadowXVII's avatar
ShadowXVII
New Contributor
2 years ago

Offline Items? How do I remove/remediate them?

I'm on 1Password for Windows 8.10.8 (81008024) and I'm seeing a new section "Offline Items" and a Cloud with a cross through it... The Windows app says "Sync offline items". The extensi...
betas
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

@ahatzz11

Thank you for the feedback. Currently, the offline items message can be caused by a variety of different issues and sending in a diagnostics report to the team is the best option. The diagnostics report allows our support team to identify the specific cause, and to provide a tailored solution, for your situation. We'll work to improve the situation in the future.

I see that your diagnostics report made it to the correct team and one of my colleagues will send you a reply as soon as possible. 🙂

-Dave

ref: WJV-57597-129