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ShadowXVII's avatar
ShadowXVII
New Contributor
2 years ago

Offline Items? How do I remove/remediate them?

I'm on 1Password for Windows 8.10.8 (81008024) and I'm seeing a new section "Offline Items" and a Cloud with a cross through it... The Windows app says "Sync offline items". The extensi...
betas
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

@vishae

If you don’t need to keep any information in the deleted item then you can sign out and then sign back in to the 1Password app to clear the item and resolve the issue. Follow these steps:

  1. Confirm that you see all of your items in a correct state when you log in to your 1Password account on 1Password.com (in the browser, not the app).
  2. Make sure that you download and save your Emergency Kit
  3. Open and unlock the 1Password app.
  4. Click your account or collection at the top of the sidebar and choose Manage Accounts.
  5. Find the account you want to sign out of and click the three-dot menu > Sign Out.
  6. Add your account back to the app.

Warning: If you do need to keep information currently saved in the offline item, or you don’t see all of your items on 1Password.com, then do not follow these steps and please post in this thread so that we can help further. The process described above will permanently purge the offline items and should only be used if you don't want to keep the offline items.

We're working to improve this process in the future.

-Dave