I'm on 1Password for Windows 8.10.8 (81008024) and I'm seeing a new section "Offline Items" and a Cloud with a cross through it...
The Windows app says "Sync offline items".
The extension says "Finish signing in".
The items in the Offline Items however seem to be old deleted items? When right clicking multiple, the only options are:
When right clicking a single item:
So what am I supposed to with them?
The log is littered with
...
INFO 2023-06-15T07:23:44.160 tokio-runtime-worker(ThreadId(7)) [status:op-app\src\app\backend\updater.rs:250] No Beta updates found for 81008024
INFO 2023-06-15T07:23:47.346 tokio-runtime-worker(ThreadId(3)) [1P:native-messaging\op-native-core-integration\src\lib.rs:361] Extension connecting.
INFO 2023-06-15T07:23:47.346 tokio-runtime-worker(ThreadId(3)) [1P:native-messaging\op-native-core-integration\src\lib.rs:363] Extension connection accepted.
INFO 2023-06-15T07:24:43.850 tokio-runtime-worker(ThreadId(14)) [status:op-app\src\app\backend\updater.rs:250] No Beta updates found for 81008024
WARN 2023-06-15T07:26:38.195 invocation_loop(ThreadId(24)) [1P:op-app\src\app\backend\item_action.rs:1177] Tried to delete an already deleted item.
WARN 2023-06-15T07:26:38.195 invocation_loop(ThreadId(24)) [1P:op-app\src\app\backend\item_action.rs:1177] Tried to delete an already deleted item.
WARN 2023-06-15T07:26:38.195 invocation_loop(ThreadId(24)) [1P:op-app\src\app\backend\item_action.rs:1177] Tried to delete an already deleted item.
WARN 2023-06-15T07:26:38.195 invocation_loop(ThreadId(24)) [1P:op-app\src\app\backend\item_action.rs:1177] Tried to delete an already deleted item.
...
Regards,
Jake
1Password Version: 8.10.8 Extension Version: 2.11.0 OS Version: Windows
Browser:_ Chrome
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How do I remove/remediate them?","id":"message:126490","revisionNum":1,"repliesCount":119,"author":{"__ref":"User:user:479"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:126490"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:126490"},"body":"
I'm on 1Password for Windows 8.10.8 (81008024) and I'm seeing a new section \"Offline Items\" and a Cloud with a cross through it...
\n\n
The Windows app says \"Sync offline items\".
\n\n
\n\n
The extension says \"Finish signing in\".
\n\n
\n\n
The items in the Offline Items however seem to be old deleted items? When right clicking multiple, the only options are:
\n\n
\n\n
When right clicking a single item:
\n\n
\n\n
So what am I supposed to with them?
\n\n
The log is littered with
\n\n
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How do I remove/remediate them?","moderationData":{"__ref":"ModerationData:moderation_data:126539"},"body":"
Almost 4 hours later and I still haven't received an acknowledgement from the support bot. :-(
Almost 4 hours later and I still haven't received an acknowledgement from the support bot. :-(
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FYI I'm having the same problem. I submitted a diagnostics report via email from [EMAIL REMOVED] (subject: Offline items problem \n, sent Tue June 27, 13:14 PDT ) however I haven't received a response from the support bot. I will post the support id when I get it.
\n\n
[Removed the email address for your privacy -Moderator]
FYI I'm having the same problem. I submitted a diagnostics report via email from [EMAIL REMOVED] (subject: Offline items problem \n, sent Tue June 27, 13:14 PDT ) however I haven't received a response from the support bot. I will post the support id when I get it.
\n\n
[Removed the email address for your privacy -Moderator]
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I've also submitted a diagnostics report: [#LPT-55363-787]
I've also submitted a diagnostics report: [#LPT-55363-787]
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Thank you for sending in the diagnostics reports. The team is reviewing the reports and you'll both receive a reply as soon as possible. Thank you for your patience.
Thank you for sending in the diagnostics reports. The team is reviewing the reports and you'll both receive a reply as soon as possible. Thank you for your patience.
\n\n
-Dave
\n\n
ref: NUL-67154-737 \nref: JVS-64471-985
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I am also having this issue with 4 offline items. I have submitted my .1pdiagnostics file to support+forum@1password.com and my support ID is [#JVS-64471-985].
I am also having this issue with 4 offline items. I have submitted my .1pdiagnostics file to support+forum@1password.com and my support ID is [#JVS-64471-985].
\n\n
I also have a family account if that matters.
\n\n
Thanks!
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@ebj075
\n\n
Thank you for posting the Support ID. Once the team has reviewed your diagnostics report, you'll receive a reply as soon as possible.
Thank you for posting the Support ID. Once the team has reviewed your diagnostics report, you'll receive a reply as soon as possible.
\n\n
-Dave
\n\n
ref: SUR-35773-647
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I've also submitted a diagnostic report for this. I have 2 offline items that are old items. [#SUR-35773-647]
I've also submitted a diagnostic report for this. I have 2 offline items that are old items. [#SUR-35773-647]
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@vishae
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I'm happy to hear that the steps resolved the situation for you. 🙂
I'm happy to hear that the steps resolved the situation for you. 🙂
\n\n
-Dave
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